Professional Development Customer Experience Specialist

Think Small®; Minneapolis (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Think Small® is seeking a Professional Development Customer Experience Specialist to provide high-quality service and support for early childhood educators. You will assist with PD training coordination, logistics, and registration for online and in-person sessions, while delivering excellent customer experiences.

You will also support LMS operations, content maintenance, and data management, requiring strong communication, organization, and problem-solving skills to aid daily operations and

Qualifications

• Bachelor’s degree required; preferred fields include Early Childhood Education, Child or Human Development, Family Life or Parent Education, Family Studies, Family Science, Human Services, or related area.
• Associate’s degree with two years of related work experience; or current enrollment in Early Childhood coursework with three years of related work experience.
• Experience in data entry, customer service, or administrative support.
• Experience in nonprofit environment preferred.
• Strong knowledge of early childhood education and development; excellent communication and multitasking abilities.

Responsibilities

• Respond to inquiries from childcare providers and early educators via phone, email, and in person.
• Assist customers with the Develop website, including account setup, membership management, training searches, and registration support.
• Enter confirmed training details and attendance into the Develop system accurately and promptly.
• Staff evening and weekend training sessions, including participant sign-in and room setup.
• Assist with preparation of training materials, participant records, and attendance tracking.
• Collaborate with internal teams to coordinate virtual and in-person learning opportunities.
• Provide learner support before, during, and after training events, ensuring a positive customer experience.

Skills

Customer service

Training coordination

LMS operations

Data management

Communication skills

Multitasking

Team collaboration

Microsoft Office

Education

Bachelor’s degree

Associate’s degree

Early Childhood coursework

Tools

LMS software

SharePoint

Job description

Professional Development Customer Experience Specialistprovides high-qualitycustomerservice and supportfor early childhood educators.This positionassistswith professional development (PD) training coordination by supporting traininglogisticsand registration for online and in-person trainingwhile delivering excellent customer experiences.This rolealsosupportslearning management system (LMS) operations, content maintenance,anddata management. The position requiresstrong communication, organization, and problem-solving skills to support both daily operations and larger organizational initiatives.

Customer Support andTraining CoordinationSupport

• Respond to inquiries fromchildcareproviders and early educators via phone, email, and in person.
• Assistcustomers with the Develop website, including account setup, membership management, training searches, and registration support.
• Enter confirmed training details and attendance into the Develop system accurately and promptly.
• Staffevening and weekend training sessions, including participant sign-inand room setup.
• As needed,assistwith preparation of training materials, participant records, and attendance tracking to ensureaccuratetraining documentation.
• Collaboratewithinternal team members to support the successfulcoordination anddelivery of virtual and in-person learning opportunities.
• Provide learner support before, during, and after training events, ensuring a positive customer experience andtimelyresolution of questions.

Learning ManagementSystemSupport

• Support the LMS Administrator inmaintaininglearner records,training data, andcoursecontentand availabilitywithin the Learning Management System.
• Assist LMS users with accountsetup andaccess, navigation,training searches, registration support,and basic troubleshooting while escalating technical issues as needed.
• Provideaccuratereporting and learner documentation.
• Monitor training enrollments, attendance, andcompletionrecords.

Marketing Support

• Assistcustomers inpurchasingtraining bundles
• Assistwith creating marketing materials
• Assistwith sales outreach

Accountability and Operations

• Maintain confidentiality and adhere to data privacy and security standards.
• Participate in departmental meetings and provide backup support to team members as needed.
• Meet established departmental goals and job performance standards.
• Ensure quality, safety, and accuracy in all tasks and communications.
• Maintainproficiencyin required computer systems and programs.
• Complete assigned projects and monthly reporting on schedule.
• Demonstrate sound judgment, reliability, and problem-solving skills.
• Serve as a backup for colleagues andassistwith cross-functional duties as needed.

Teamwork and Collaboration

• Communicate effectively with coworkers, managers,trainers,and customers.
• Participate in meetings and collaborative projects with internal and external teams
• Foster positive working relationships with diverse groups and individuals.

Perform Backup Duties andAdditionalResponsibilitiesas Assigned

Requirements

Qualifications (Education, Experience, Skills)

Education:

• Bachelor’s degreerequired; preferred fields include Early Childhood Education,Child orHuman Development,Family Lifeor ParentEducation,FamilyStudies, FamilyScience,Human Services,or a related area.

OR

• Associate’s degree in one of the above fieldsand two yearsofworkexperience in therelatedfield;

OR

• Current enrollment in Early Childhood coursework or CDA programandthree years ofworkexperiencein therelated field.

Experience:

• Experience in data entry, customer service, or administrative supportpreferred.
• Experience in a nonprofit environment preferred.

Knowledge, Skills, and Abilities:

• Strong understanding of early childhood education and development (preferred).
• Excellent communication and interpersonal skills with a calm, professional demeanor.
• Demonstrated ability to multitask, prioritize, and meet deadlines.
• Strong analytical, problem-solving,attention to detail,and data management skills.
• Proficiencyin Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint) and Windows operating systems.
• Experience withLearning ManagementSystems(preferred).
• Ability tomaintainaccuracy and attention to detail while managing multiple priorities.
• Demonstrated ability to provide excellent customer service and work effectively with diverse populations.
• Ability to work independently and collaboratively within a team environment.
• Bilingual or multilingual skills are a plus.

Physical & Work Environment Requirements

• Work is primarily performed in an office environment with frequent computer and phone use.
• Regularly required to sitorstand for extended periods.
• Frequent use of computers, keyboards, and telephones.
• Must be able to lift and move up to 20 pounds occasionally (e.g., moving materials, furniture for training setup).
• Valid driver’s license, reliable personal vehicle, and proof of insurancerequiredfor metro-area travel.

Summary

Think Small® has been a leader in advancing quality care and education for children in their early years since 1971. Founded in Saint Paul, Minnesota, the organization supports families, early childhood professionals, and communities with professional development, consultation, and parent education services. Think Small’s mission is to ensure children are well-prepared for school and their early educational journey. Its publishing division, Redleaf Press, is recognized globally for delivering valuable resources for early childhood educators. The organization's innovative initiatives positively impact children, families, and educators locally and beyond.