Professional Development Customer Experience Specialist

Minnesota Council of Nonprofits; Little Canada (MN); On-site; USD 52,000 - 64,000; Full time

Job summary

Minnesota Council of Nonprofits is seeking a Professional Development Customer Experience Specialist to deliver high-quality support for early childhood educators. The role coordinates professional development training, handles logistics and registration for online and in-person events, and maintains learning content.

You will assist with LMS operations, generate reports, and help finalize training materials.

Qualifications

• Bachelor’s degree required; fields include ECE, Child Development, Family Studies or related.
• Experience in data entry, customer service, or administrative support preferred.
• Nonprofit experience preferred.

Responsibilities

• Respond to inquiries from childcare providers via phone, email, and in person.
• Assist customers with Develop website account setup, membership management, and registration support.
• Enter confirmed training details and attendance into the Develop system accurately.
• Staff evening and weekend training sessions, including participant sign-in and room setup.
• Support LMS operations with learner records, reporting, and content maintenance.
• Provide learner support before, during, and after training events.

Skills

Customer service

Data entry

Communication

MS Office

LMS experience

Training coordination

Multitasking

Problem-solving

Bilingual

Education

Bachelor's degree

Associate's degree + 2 years

Early Childhood coursework / CDA

Tools

Learning Management System (LMS)

Job description

Summary / Purpose

Professional Development Customer Experience Specialist provides high-quality customer service and support for early childhood educators. This position assists with professional development (PD) training coordination by supporting training logistics and registration for online and in-person training while delivering excellent customer experiences. This role also supports learning management system (LMS) operations, content maintenance, and data management. The position requires strong communication, organization, and problem-solving skills to support both daily operations and larger organizational initiatives.

Essential Duties & Responsibilities

Customer Support and Training Coordination Support

• Respond to inquiries from childcare providers and early educators via phone, email, and in person.
• Assist customers with the Develop website, including account setup, membership management, training searches, and registration support.
• Enter confirmed training details and attendance into the Develop system accurately and promptly.
• Staff evening and weekend training sessions, including participant sign-in and room setup.
• As needed, assist with preparation of training materials, participant records, and attendance tracking to ensure accurate training documentation.
• Collaborate with internal team members to support the successful coordination and delivery of virtual and in-person learning opportunities.
• Provide learner support before, during, and after training events, ensuring a positive customer experience and timely resolution of questions.

Learning Management System Support

• Support the LMS Administrator in maintaining learner records, training data, and course content and availability within the Learning Management System.
• Assist LMS users with account setup and access, navigation, training searches, registration support, and basic troubleshooting while escalating technical issues as needed.
• Provide accurate reporting and learner documentation.
• Monitor training enrollments, attendance, and completion records.

Marketing Support

• Assist customers in purchasing training bundles
• Assist with creating marketing materials
• Assist with sales outreach

Accountability and Operations

• Maintain confidentiality and adhere to data privacy and security standards.
• Participate in departmental meetings and provide backup support to team members as needed.
• Meet established departmental goals and job performance standards.
• Ensure quality, safety, and accuracy in all tasks and communications.
• Maintain proficiency in required computer systems and programs.
• Complete assigned projects and monthly reporting on schedule.
• Demonstrate sound judgment, reliability, and problem-solving skills.
• Serve as a backup for colleagues and assist with cross-functional duties as needed.

Teamwork and Collaboration

• Communicate effectively with coworkers, managers, trainers, and customers.
• Participate in meetings and collaborative projects with internal and external teams
• Foster positive working relationships with diverse groups and individuals.

Perform Backup Duties and Additional Responsibilities as Assigned

Qualifications (Education, Experience, Skills)

Education:

• Bachelor’s degree required; preferred fields include Early Childhood Education, Child or Human Development, Family Life or Parent Education, Family Studies, Family Science, Human Services, or a related area.

OR

• Associate’s degree in one of the above fields and two years of work experience in the related field;

OR

• Current enrollment in Early Childhood coursework or CDA program and three years of work experience in the related field.

Experience:

• Experience in data entry, customer service, or administrative support preferred.
• Experience in a nonprofit environment preferred.

Knowledge, Skills, and Abilities:

• Strong understanding of early childhood education and development (preferred).
• Excellent communication and interpersonal skills with a calm, professional demeanor.
• Demonstrated ability to multitask, prioritize, and meet deadlines.
• Strong analytical, problem-solving, attention to detail, and data management skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint) and Windows operating systems.
• Experience with Learning Management Systems (preferred).
• Ability to maintain accuracy and attention to detail while managing multiple priorities.
• Demonstrated ability to provide excellent customer service and work effectively with diverse populations.
• Ability to work independently and collaboratively within a team environment.
• Bilingual or multilingual skills are a plus.

Physical & Work Environment Requirements

• Work is primarily performed in an office environment with frequent computer and phone use.
• Regularly required to sit or stand for extended periods.
• Frequent use of computers, keyboards, and telephones.
• Must be able to lift and move up to 20 pounds occasionally (e.g., moving materials, furniture for training setup).
• Valid driver’s license, reliable personal vehicle, and proof of insurance required for metro-area travel.