Professional, Customer Orders

Johnson & Johnson; Raritan (NJ); Hybrid; USD 94,000 - 152,000; Full time

Benefits offered by this job

Travel up to 10% domestic travel

Long-term incentive program

Job summary

Johnson & Johnson is seeking a Professional, Customer Orders to join the DePuy Synthes Technology organization. Based across multiple US locations, you will translate business needs into clear specs, enhance order-to-cash processes, and support scalable, compliant customer experiences.

You’ll partner with sales, service, supply chain, and IT teams, drive testing and releases in regulated environments, and contribute to training materials.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or related field.
• Advanced degree (MBA or Masters in Information Systems) preferred.
• 2-4 years in IT, technology product, or business systems analyst role.
• Experience with ERP/CRM/order management systems and basic data analysis.
• Experience analyzing order-to-cash workflows and translating requirements.

Responsibilities

• Serve as liaison between Commercial business partners and IT to translate order management needs into requirements.
• Support lifecycle of technology products related to customer orders including enhancements and testing.
• Lead application of AI, analytics, and automation to modernize platforms and optimize revenue.
• Collaborate with Sales, Customer Service, Supply Chain, Finance, and IT to improve O2C processes.
• Analyze processes and data to identify gaps, risks, and opportunities for automation.
• Participate in system configuration, UAT, and validation to ensure compliance.
• Support incident management and continuous improvement with root-cause analysis.
• Contribute to documentation and training for end users and operations.

Skills

Agile Product Development

Analytical Reasoning

Coaching

Collaboration

Competitive Landscape Analysis

Critical Thinking

Customer Alignment

Demand Forecasting

Human-Computer Interaction

Organizing

Product Development

Product Improvements

Product Strategies

Requirements Analysis

Research and Development

SDLC

Software Development Management

Stakeholder Management

Technical Credibility

Technical Writing

Technologically Savvy

Education

Bachelor's degree

Advanced degree

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Technology Product & Platform Management

Job Sub Function

Technical Product Management

Job Category

Scientific/Technology

All Job Posting Locations

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description

DePuy Synthes is recruiting for a Professional, Customer Orders, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN.

This role supports the Customer Orders product area within Commercial Technology by partnering with business stakeholders to deliver reliable, scalable, and user focused technology solutions. The Professional, Customer Orders plays a key role in translating business needs into functional requirements, optimizing order to cash processes, and ensuring technology solutions enable efficient, compliant, and high quality customer experiences. This position offers the opportunity to make a direct impact on commercial execution and operational excellence across DePuy Synthes and reports into the DePuy Synthes Technology organization.

Key Responsibilities

• Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.
• Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
• Collaborate with cross-functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order-to-cash processes and system performance.
• Analyze business processes and system data to identify gaps, risks, and opportunities for optimization and automation.
• Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.
• Support incident management and continuous improvement efforts by prioritizing issues, coordinating root-cause analysis, and recommending corrective actions.
• Contribute to documentation, training materials, and knowledge transfer to support end users and operational teams.

Qualifications

Education

• Bachelor's degree required in Information Systems, Computer Science, Business, Engineering, or a related field.
• Advanced degree (e.g., MBA or Masters in Information Systems) preferred.

Experience and Skills

Required:

• 2-4 years of experience in an IT, technology product, or business systems analyst role supporting commercial or customer-facing processes.
• Experience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis.
• Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications.
• Leadership skills demonstrated through influencing without authority, collaborating across functions, and driving alignment between business and IT teams.
• Experience supporting system testing, validation, and release activities in regulated or quality-focused environments.
• Strong communication skills, with the ability to engage both technical and non-technical audiences.

Preferred:

• Experience working in medical device, life sciences, or other regulated industries.
• Familiarity with Agile or hybrid delivery methodologies and product-centric ways of working.
• Advanced technical exposure to integration technologies, reporting tools, or automation solutions supporting customer orders.
• Demonstrated ability to mentor junior analysts or lead small workstreams within larger initiatives.
• Experience collaborating with global or regional stakeholders across time zones.

Other

• English proficiency required; additional languages are a plus.
• Travel: Up to 10% domestic travel, as business needs require.
• Certifications such as CBAP, PMI-PBA, or Agile certifications are preferred but not required.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

#LI-Hybrid

#DePuySynthesCareers

Required Skills

• Agile Product Development
• Analytical Reasoning
• Coaching
• Collaboration
• Competitive Landscape Analysis
• Critical Thinking
• Customer Alignment
• Demand Forecasting
• Human-Computer Interaction (HCI)
• Organizing
• Product Development
• Product Improvements
• Product Strategies
• Requirements Analysis
• Research and Development
• Software Development Life Cycle (SDLC)
• Software Development Management
• Stakeholder Management
• Technical Credibility
• Technical Writing
• Technologically Savvy

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Time Off Benefits

• Vacation -120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
• Holiday pay, including Floating Holidays -13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave - 80 hours in a 52-week rolling period10 days
• Volunteer Leave - 32 hours per calendar year
• Military Spouse Time-Off - 80 hours per calendar year

Additional information can be found through the link below.

Co-ops and Intern Positions

Co-ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan.

Co-ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year.

Co-ops and Interns are eligible to participate in the Company's consolidated retirement plan (pension).

Positions Represented by CBA

This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement.