Professional Billing- Coding/Education Specialist - REMOTE

UMass Memorial Health; Worcester (MA); Remote; USD 64,000 - 115,000; Full time

Job summary

UMass Memorial Health is seeking a Charge Generation Tracker to ensure compliance with coding and billing guidelines across the health system. You will review edits, support staff, and collaborate with departments to optimize revenue integrity and accurate charge capture.

The role requires 3–5 years in professional billing/coding, CPC certification, and EPIC Ambulatory credentialing. On-site work is required with potential travel; compensation details are shared during interviews.

Qualifications

• Three to five (3-5) years of work experience related to professional billing and coding.
• Knowledge of CPT/HCPCS codes and third-party reimbursement policies.
• Strong interpersonal and communication skills.
• Detail oriented with ability to multi-task and prioritize.
• Ability to develop reports and create presentations.

Responsibilities

• Serves as a gatekeeper to ensure CGT updates comply with third party regulatory and coding billing guidelines.
• Collaborates with clinical/ancillary departments to synchronize CGT files and IT applications.
• Ensures system-wide compliance with federal, state and local regulations for charge codes and CGT data.
• Follow standardized CGT request processes.
• Reviews edits within prescribed timeframes and routes to appropriate owner for resolution.
• Provides support to clinical and RI / Charge Capture staff to resolve edits.
• Monitors daily edits reports and alerts departments of delinquencies.
• Provides regulatory (coding and billing) support to clinical charge capture specialists.
• Uses SME knowledge to interpret performance reports and conduct analyses.
• Uses reporting and data analysis with benchmarks to identify revenue integrity issues.
• Ensures CGT structure captures all chargeable services based on regulatory requirements.
• Provides SME feedback to clinical and revenue cycle stakeholders.
• Develops and conducts educational courses on coding and billing for staff.
• Develops training materials for physician coding guidelines and protocols.
• Participates in PBCBO training on coding and billing guidelines.
• Monitors CMS and third party publications and disseminates updates.
• Researches third party guidelines to ensure compliance with payer requirements.
• Leads annual CPT/CMS update review for stakeholders.
• Performs quality audits of focused patient accounts for improvement opportunities.
• Provides audit feedback for continuous improvement.
• Monitors downtime forms for billing areas and maintains procedures.
• Collaborates to maintain downtime procedure with billing teams.

Skills

Interpersonal skills

Communication skills

Analytical skills

Detail oriented

Multitasking

Microsoft Office

Report creation

Presentation skills

Education

Associate's degree

CPC Certification

EPIC Ambulatory Credential

Job description

Exemption Status: Exempt

Hiring Range: $64,084.80 - $115,336.00

Schedule Details: Monday through Friday

Scheduled Hours: 8-5

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 5452 RI and Charge Capture

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Serves as a Charge Generation Tracker (CGT) and regulatory gatekeeper to ensure compliance with coding and billing guidelines. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution. Provides regulatory (coding and billing) support to clinical charge capture specialists to address CGT, coding, charge capture and billing questions. Acts as primary resource for providers, clinical and administrative staff for coding questions and research related to revenue enhancement and correct coding.

I. Major Responsibilities:

• 1. Serves as a gatekeeper to ensure that regular and annual CGT updates compliant with third party regulatory and coding billing guidelines and reflect clinical practice.
• 2. Collaborates with clinical / ancillary departments to facilitate proper use of CGT files as well as synchronization of preference lists and orders in IT applications.
• 3. Ensures system wide compliance with federal, state and local regulations with regard to charge codes and related information in the CGT.
• 4. Ensures standardized CGT request processes are followed.
• 5. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution.
• 6. Provides support and guidance to clinical and RI / Charge Capture staff to resolve outstanding edits.
• 7. Monitors daily edits reports and alerts clinical departments of delinquencies.
• 8. Provides regulatory (coding and billing) support to clinical charge capture specialists to address CGT, coding, charge capture and billing questions.
• 9. Utilizes subject matter knowledge to support proper interpretation and analysis of performance report(s).
• 10. Utilizes reporting and data analysis in combination with standard benchmarks and criteria to identify and follow-up on potential revenue integrity issues.
• 11. Ensures the CGT structure supports effective capture of all chargeable services based on a thorough knowledge of the regulatory requirements, IT applications and charge capture processes.
• 12. Provides subject matter knowledge related to the CGT for clinical departments, revenue cycle team, finance, compliance and administrative staff.
• 13. Provides accurate feedback and documentation to support educational needs.
• 14. Develops and conducts educational courses and seminars focusing on professional documentation, coding and billing for physicians, clinicians, administrative staff and Professional Billing Central Billing Office (PBCBO) staff.
• 15. Develops training programs and supporting materials relative to physician coding and billing guidelines and protocols to ensure that specific areas of need are addressed and that all materials comply with applicable rules and regulations.
• 16. Participates in PBCBO staff training on coding and billing guidelines.
• 17. Monitors CMS and applicable third party coding and billing publications, and abstracts key information relative to established coding and billing policies and procedures for distribution to UMMMG stakeholders (clinical, administrative, compliance, PFS, finance).
• 18. Researches third party coding and billing guidelines and ensures timely and accurate compliance with federal, state, local payer requirements as well as UMMMG contracts specific to charging, coding, bundling and unbundling, modifier reporting requirements.
• 19. Leads annual review process by providing updates regarding CPT, CMS regulatory updates, professional society publications (e.g., ASA) for clinical, administrative, compliance, revenue cycle, and finance.
• 20. Performs quality audits and reviews of focused patient accounts to identify improvement opportunities in clinical documentation, charge capture and coding.
• 21. Provides audit feedback to key clinical and revenue cycle stakeholders for continuous improvement.
• 22. Monitors downtime forms for each billing area.
• 23. Collaborates with clinical charge capture analyst to ensure that downtime procedure is maintained.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

• 1. Associate's degree.
• 2. Certification in Professional Coding. (CPC) Certified Professional Coder.
• 3. EPIC Credentialed in Ambulatory within 12 months of hire date.

Experience/Skills:

• 1. Three to five (3-5) years of work experience related to professional billing and coding.
• 2. Knowledge of industry standard practices, including CPT / HCPCS codes and third-party reimbursement policies.
• 3. Knowledge of coding and billing requirements based on third party publications, including Blue Shield, Medicare, Medicaid, commercial insurers and HMOs / PPOs.
• 4. Strong interpersonal and communication skills required. Ability to speak and present in front of groups required.
• 5. Detail oriented, strong analytical skills with the ability to multi task and prioritize required.
• 6. A working knowledge of Microsoft Office applications, ability to develop reports and create presentations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

*On-site work is required based on business need. Travel could be to any UMass office or facility*

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.