Professional, Account Management

Jones Lang LaSalle Incorporated; Dallas (TX); A distancia; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay accessibility

Descripción de la vacante

Jones Lang LaSalle Incorporated seeks a Junior Account Manager to support the Account Management team in delivering client value across the Solutions portfolio. This entry-level role targets individuals with 0-2 years of experience eager to grow in account management and customer success.

You will work with senior members to monitor client satisfaction, assist with delivery quality, and uncover growth opportunities in a technology-driven real estate environment.

Formación

• 0-2 years of experience in customer success or account management (internships ok).
• Strong communication skills, both verbal and written.
• Organized with ability to manage multiple accounts.

Responsabilidades

• Support senior account managers with client communication and inquiries.
• Build professional client relationships to ensure satisfaction.
• Coordinate meetings and business reviews to track KPIs.
• Monitor SLAs and prepare client performance reports.
• Identify upsell/cross-sell opportunities through data insights.

Conocimientos

Strong verbal and written comms

Excellent organization

Collaborative mindset

MS Office proficiency

Analytical thinker

Educación

Bachelor's degree preferred in business, marketing, communications

Herramientas

CRM systems

SaaS platforms

Descripción del empleo

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

The Junior Account Manager supports JLL Technologies' Account Management team in delivering outstanding service and value to clients across the Solutions portfolio. This entry-level position is designed for individuals with 0-2 years of experience who are eager to build careers in account management and customer success. You will collaborate closely with experienced team members to monitor client satisfaction, support delivery quality, and identify growth opportunities while learning best practices in client relationship management within a technology-driven real estate environment.

Key Responsibilities

Client Engagement & Relationship Management

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.

• Build strong, professional relationships with client contacts to foster trust and ensure satisfaction.

• Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).

Service Delivery & Reporting

• Help monitor account performance against Service Level Agreements (SLAs).

• Prepare and update reports on client metrics, usage trends, and satisfaction levels.

• Escalate delivery issues and risks to senior team members for resolution.

Data & Insights Management

• Use CRM tools and analytics to track account health, engagement patterns, and user adoption.

• Support efforts to identify potential improvements, upsell, or cross-sell opportunities.

• Provide actionable insights to internal teams based on client feedback and data analysis.

Cross-Functional Collaboration

• Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.

• Participate in internal meetings to stay informed on product updates and share customer insights.

Continuous Learning & Professional Development

• Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.

• Stay informed about industry trends and customer success practices.

• Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

Skills & Qualifications

Required:

• 0-2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).

• Strong verbal and written communication skills.

• Excellent organization and time-management abilities to manage multiple tasks across accounts.

• Collaborative mindset with an eagerness to learn and contribute in a team environment.

• Proficient with MS Office (Excel, PowerPoint, Word).

• Analytical thinker comfortable working with metrics and reports.

• Bachelor's degree preferred in business, marketing, communications, or a related field.

Preferred:

• Familiarity with CRM systems or SaaS platforms.

• Basic understanding of customer success principles, client engagement, and service delivery metrics.

• Interest in technology solutions related to real estate and facilities management.

Key Competencies

• Customer Focus: Demonstrates empathy and attention to client needs.

• Communication: Communicates clearly and professionally with internal and external stakeholders.

• Collaboration: Works effectively with cross-functional teams.

• Analytical Thinking: Uses data to track and interpret customer success drivers.

• Adaptability: Responds well to feedback and adjusts to a dynamic environment.

• Initiative: Takes ownership of tasks and seeks opportunities to contribute beyond assigned duties.

Join JLL Technologies and build your expertise in customer success by helping clients realize the full value of innovative real estate technology solutions.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

60,000.00 - 80,000.00 USD per year

Location:

Remote -Charlotte, NC, Chicago, IL, Dallas, TX, San Francisco, CA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.