Production Systems Technician

Konica Minolta Business Solutions U.S.A., Inc.; Renton (WA); On-site; USD 60,000 - 78,000; Full time

Job summary

Konica Minolta is seeking a Production Systems Technician to perform on-site maintenance, diagnostics and repairs on KM Production and related printers. You will travel locally to customer sites, install and de-install equipment, troubleshoot networking issues, and train customers on printing functions.

The role requires strong electrical/mechanical aptitude, experience with Windows/Mac OS, and excellent communication and time management skills.

Qualifications

• Electrical or mechanical aptitude is required.
• Experience with printing from common business applications and graphics programs.
• Microsoft Windows peer-to-peer and Mac OS client/server environments.
• Excellent time management skills and ability to prioritize.
• Professional appearance and demeanor at all times.
• Excellent verbal and written communication.
• Teamwork with others in a fielded role.
• Understand territory parts budget and inventory control.
• 1-2 years of related technical/repair experience.
• Certified on N+ or equivalent; IT certs are a plus.

Responsibilities

• Performs on-site maintenance, diagnostics, repairs and customer call assistance for KM Production, Color production, MFP equipment and printers.
• Travels daily to customer sites to manage territory workload and maintain customer satisfaction.
• Installs/de-installs equipment, configures and troubleshoots networking issues (Printing/Scanning) on Windows/Mac OS, loads drivers, and upgrades firmware.
• Maintains accurate ASL truck inventory for designated territory.
• Trains customers on basic printing, scanning, copying functions.
• Completes weekly timesheets and expense reports timely.
• Provides sales support by advising on problems and service leads.

Skills

Electrical/Mechanical aptitude

Printing from business apps

Windows/Mac OS networking

Time management

Verbal and written communication

Teamwork

Territory parts budget & inventory

Word and Excel

High School diploma or GED

Technical School training preferred

1-2 years technical/repair experience

N+ certification or equivalent

Additional IT certifications a plus

Valid driver's license

Education

High School diploma or GED

Technical School training

Tools

Word

Excel

Job description

Overview

Konica Minolta currently has an exciting opportunity for a Production Systems Technician!

Responsibilities

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity.
• Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.
• Require to accurately and timely complete weekly timesheet and expense reports.
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

Qualifications

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications and graphics programs.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times.
• Excellent verbal and written communications skills.
• Teamwork; must work well with others
• Understands territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• Minimum of a High School diploma or GED required.
• Technical School training preferred.
• 1-2 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent
• Additional IT certifications or training are a plus

• Pass background, security and drug test.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must have reliable transportation and a valid driver's license.
• Ability to lift up to 50 pounds.

For internal applicants requires Konica Minolta internal certifications on:

• Outward Associate
• Outward Professional
• Outward Expert - Color
• Outward Expert - Production Print
• Production Print Foundations Virtual Classroom, Fiery and/or Creo working knowledge and Certification

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates 20 Years of Excellence, Innovation and Impact, and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job related knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances:

Konica Minolta est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de l’action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.