Production Support Specialist- 2nd Shift

ADP, Inc.; De Pere (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

Shopko Optical in De Pere, WI is seeking a Production Support Specialist for the 2nd shift to help supply the production lab with frames and lenses used in eyeglass fabrication for stores. You will partner with the team to manage lab inventory, place vendor orders, and provide timely updates to the production group and stores.

The role emphasizes strong customer service, clear communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Optical experience is a plus but not required.
• Excellent customer service and communication skills.
• Ability to multi-task and prioritize.
• Strong problem-solving and analytical abilities.

Responsibilities

• Process orders for frames and lenses for eyeglasses and stores.
• Maintain inventory levels and coordinate with vendors.
• Receive and inspect shipments and file paperwork.
• Provide status updates to production team and stores.
• Respond to internal and external inquiries.

Skills

High School Diploma

Customer service

Communication skills

Interpersonal skills

Problem solving

Analytical thinking

Multi-tasking

Detail oriented

Self-motivated

Reading/Writing at HS level

Education

High School Diploma or equivalent

Tools

Office & Lab Equipment

Job description

Production Support Specialist- 2nd Shift

Full Time Technical De Pere, WI, US

3 days ago Requisition ID: 4263

2nd Shift-Production

Starting pay is $18/hour plus $2.00 shift premium

Are you looking for an opportunity to work in a progressive manufacturing environment where your work means bringing clear sight to our patients? Shopko Optical is seeking Production Specialists to join our team at our manufacturing facility in De Pere, Wisconsin.

POSITION SUMMARY:

Provide supplies such as frames and lenses to the production lab for the fabrication of eyeglasses for the stores. Partner with team to execute lab inventory processes. Place orders with vendors to ensure adequate levels of supplies for daily operations. Partner with vendors to adequately fill and expedite orders. Answer any questions and provide status updates to the production team and stores.

DUTIES AND RESPONSIBILITIES:

PRODUCTION OPERATIONS

• Process merchandise and supply orders by accurately sorting and pulling supplies (frames, lenses, etc.) for fabrication of eyeglasses for the stores
• Order appropriate stock to maintain the right inventory levels and coordinate inventory procedures as directed
• Receive inbound shipments accurately and place in proper location in the Optical Lab and ensure all paperwork associated with orders is handled correctly
• Follow up with vendors to resolve shipping or pricing issues
• Communicate out of stock issues to the production team and stores
• Adjust orders as needed to provide a substitute for backordered product
• Prepare orders for delivery by ensuring all orders are packaged correctly and placed in the proper outbound delivery location
• Receive, inspect, sort and properly locate all returns from the stores
• Process all corporate directed recalls/returns according to company standards

CUSTOMER SUPPORT

• Respond to inquiries from internal and external customers related to support areas
• Provide the production team and stores with status updates as needed
• Partner with vendors to adequately fill and expedite orders

MAINTAIN SAFE WORK ENVIRONMENT

• Follow all company and lab policies and guidelines
• Adhere to safety guidelines and OSHA regulations
• Ensure orders are fabricated only if a work ticket is provided
• Perform stretching before reporting to workstation

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Graduate or equivalent preferred
• Optical experience a plus, but not required
• Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely, professional, and accurate manner)
• Strong written and oral communication skills
• Interpersonal skills
• Ability to problem solve in a professional manner and timely fashion
• Analytical and decision-making skills
• Self-motivated and detail oriented
• Ability to multi-task and prioritize

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment and Optical Lab equipment
• Demonstrate physical agility (bending, climbing, twisting, squatting, lifting, pushing, reaching, etc.) on a repetitive basis
• Ability to lift an average of 10 pounds on a repetitive basis
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Ability to work in a fast-paced production environment
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.