Production Support Engineer — Real-Time Connectivity

Remotedxb; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Redox is seeking a customer-focused Technical Support Specialist to act as the first line of defense for Redox customers. You will diagnose and resolve connectivity, configuration, and messaging issues, monitor production feeds, and guide users through self-service tools.

In this role, you will collaborate with engineering and professional services to ensure quick resolution, document incidents, and educate partners on config modifiers, log inspector, alerts, and translation sets.

Responsibilities

• Serve as the first line of technical support for Redox customers
• Resolve day-to-day connectivity, configuration, and messaging issues
• Monitor production feeds
• Diagnose technical issues quickly using troubleshooting skills
• Educate customers and technical partners on the use of self-service tools such as config modifiers, log inspector, alerting, and translation sets

Job description

Redox is seeking a customer-focused Technical Support Specialist to act as the first line of defense for Redox customers. You will diagnose and resolve connectivity, configuration, and messaging issues, monitor production feeds, and guide users through self-service tools.

In this role, you will collaborate with engineering and professional services to ensure quick resolution, document incidents, and educate partners on config modifiers, log inspector, alerts, and translation sets.