Production Support Engineer

Syms Strategic Group, LLC; Pensacola (FL); Presencial; USD 85.000 - 117.000; Jornada completa

Descripción de la vacante

Syms Strategic Group, LLC is seeking a Production Support Engineer to provide high-level operational support for cloud systems in a remote US-based role within the Veterans Affairs department. The position requires 8+ years in systems engineering, strong Linux/Windows skills, and cloud automation experience.

A Public Trust (MBI) clearance is required, and it is a W-2, fully remote opportunity with US citizenship.

Formación

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or related field.
• 8+ years in systems engineering or related field, production environments.
• 3+ years of experience with SQL queries and monitoring.

Responsabilidades

• Provide high-level operational support for complex cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures to analyze situations or data.
• Detect and resolve system outages, document issues, and develop workarounds.
• Document problems in logging and discrepancy reporting tools.
• Work with customers on day-to-day activities and respond to user calls.
• Escalate issues when required and communicate status to management.
• Maintain computing infrastructure and perform installations/maintenance.
• Implement continuous improvement through IT systems and procedures.
• Maintain inventory of system assets and ensure VA security compliance.

Conocimientos

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Automation

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

DynaTrace

Science Logic

Git

GitHub Actions

CodeBuild

CodeDeploy

CI/CD

Networking

VPN

Documentation

On-call

Educación

Bachelor’s degree in Computer Science / IT / Systems Engineering

Herramientas

Git

GitHub Actions

AWS CodeBuild

AWS CodeDeploy

Ansible

Puppet

Chef

SaltStack

CloudFormation

Descripción del empleo

Syms Strategic Group (SSG) is seeking a talented Production Support Engineer

Location: Remote

Department: Veterans Affairs (VA)

Type: Full Time

Min. Experience: Experienced

Security Clearance Level: Public Trust (MBI)

Salary Range: $85,389 - $116,975

Essential Duties and Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Required Skills and Experience

• Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
• Proven track record of managing and maintaining large-scale production systems
• Strong proficiency in Linux/Unix and Windows operating systems
• Experience with system administration tasks including user management, permissions, and system monitoring
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
• Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
• An ability to troubleshoot and optimize system performance and reliability
• An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
• Experience with network monitoring and diagnostic tools
• Experience with secure best practices for production systems
• Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
• Knowledge of database performance tuning and backup/recovery processes
• Knowledge of CI/CD pipelines
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
• Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
• An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
• Strong attention to detail to ensure system stability and data integrity
• An ability to quickly adapt to new technologies and processes
• A willingness to be on-call for production system support as required
• Strong documentation skills for maintaining system configurations, processes, and procedures
• An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
• An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations

Professional Certifications

None required

Years of Professional Experience

8+ years of experience in systems engineering or a related field, particularly in production environments

3+ years of experience with SQL query and monitoring

Desired experience

Electronic Data Interchange X.12 (EDI) Medical Claims

• X.12 medical claims (837, 834, 277, etc)

Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)

Formal Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field

Citizenship Requirement

U.S. Citizenship required for this specific opportunity

Security Clearance Requirements

Must possess or qualify for a Public Trust (MBI)

CRITICAL NOTES:

1. SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
2. Recruiters or Third parties will not be considered.
3. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
4. This is a W-2 position
5. All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
6. As part of our screening process, you will be requested to provide a link to your LinkedIn profile

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.