Production Supervisor

CTDI; Virginia (MN, WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health, dental, vision coverage

Paid holidays and time off

401(k)

Life insurance

Disability insurance

Employee assistance program

Tuition reimbursement

Job summary

CTDI is seeking a Production Supervisor in Richmond, VA to coordinate and lead production teams on 1st shift (5:00AM - 3:30PM, Sunday - Thursday). You will ensure targets are met, quality standards are upheld, and P&L considerations are integrated into daily operations.

This role emphasizes safety, performance metrics, and customer SLA adherence. The ideal candidate has 1+ years of leadership experience in a distribution/manufacturing setting, strong problem-solving and communication skills, and

Qualifications

• 1+ years of leadership experience in materials or distribution environment preferred.
• Capable problem-solving and decision-making with focus on continuous improvement.
• Detail-oriented and organized with ability to prioritize and manage multiple projects.
• Strong leadership and interpersonal abilities; good verbal and written communication.
• Capacity to engage with customers professionally.

Responsibilities

• Supervises workers operating production machinery, assembly, quality control, or packaging.
• Schedules and assigns tasks; troubleshoots issues; implements improvements for efficiency.
• Meets or exceeds daily KPIs with accurate reporting for customer expectations.
• Delivers clear information during shift transitions; prepares next shift for success.
• Provides first level of support for escalated issues during shifts.
• Maintains production quality by monitoring performance metrics.
• Communicates with management and customers to meet SLAs and resolve issues.
• Participates in employee relations and builds a positive work environment.
• Assists in P&L forecasting, labor planning, and scheduling.

Skills

Leadership

Problem solving

Detail-oriented

Verbal & written communication

Customer engagement

Education

Associate degree

Tools

UKG

Kronos

Microsoft Office

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Production Supervisor position is responsible for coordinating and assigning the activities of production workers, ensuring that production targets are met, maintaining quality standards, and driving P&L results. This position supervises production operations within an assigned areas or during assigned shifts.

Production Supervisor

Richmond, VA

1st shift: 5:00AM - 3:30PM, Sunday - Thursday

Duties and Responsibilities

• Supervises workers that operate production machinery, assemble items, perform quality control, or package goods for shipment.
• Schedule and assign tasks to workers, troubleshoot issues, and implement improvements to increase efficiency and productivity.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Deliver clear and concise information during shift transition meetings, ensuring the next shift is prepared for success.
• Provide first level of support for any escalated issue during work shift.
• Maintain consistent production quality by monitoring departmental performance metrics.
• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Assists in P&L forecasting and analysis, alongside labor planning and scheduling.
• Prepare and administer daily performance feedback and reporting as required.
• Coordinates the flow of work through the department and ensures that department has sufficient levels of inventory to meet demand and is staffed appropriately.
• Provide training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and departmental processes.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports

Required Skills and Experience

• 1+ years of leadership experience, materials/distribution environment is preferred.
• Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Strong computer skills, including proficiency in Microsoft Office

Preferred Skills and Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
• Supervising temporary staff.
• Experience working with UKG and Kronos.
• General knowledge of OSHA Standards.

Educational Requirements

• Associate degree preferred or equivalent work experience.

Physical Demands and Working Conditions

• Warehouse environment.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization:

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail].