Production Specialist II - Year Up

Bank of America; Chicago (IL); On-site; USD 34,440 - 35,817; Full time

Job summary

A leading financial institution is seeking a dedicated individual to handle complex client escalations in Chicago. The ideal candidate will have a high school diploma or equivalent and be a current Year Up intern. Key responsibilities include monitoring documentation, resolving escalations, and prioritizing tasks to enhance productivity. We offer a supportive workplace culture that emphasizes career growth and development.

Qualifications

• Must be a current Year Up intern at Bank of America.

Responsibilities

• Addresses issues in production proactively and handles complex client escalations.
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity.
• Monitors and reviews documentation requirements.
• Resolves peer or customer escalations and inquiries.
• Executes on policies and procedures regarding document management.

Skills

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Base Pay Range

$25.00/hr - $26.00/hr

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’s physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents.

Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Skills

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Required Background

Must be a current Year Up intern at Bank of America

Shift

1st shift (United States of America)

Hours Per Week

40