Production Services Technician

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

The Production Services Technician at Seneca Gaming Corporation is responsible for the setup, operation, removal and maintenance of all production service equipment needed for the production of concerts and events.

Responsibilities include load-in/out, on-site setup, video gear, sound checks, troubleshooting, and operating equipment during live shows. You will work with stage managers and other staff to ensure successful productions and comply with company policies.

Qualifications

• Must have excellent communication skills.
• Must interact well with customers and employees.
• Must be able to resolve problems/conflicts in a diplomatic and tactful manner.

Responsibilities

• Assist in load-in and load-out of live bands and entertainment areas.
• Setup for performances based on riders and on-site needs.
• Setup video equipment and screens for presentations and productions.

Skills

Excellent communication

Interpersonal skills

Problem solving

Education

High school diploma

Tools

Audio equipment

Lighting equipment

Video equipment

Rigging equipment

Staging equipment

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Production Services Technician is responsible for the setup, operation, removal and maintenance of all production service equipment needed for the production of concerts and events. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assist in the load-in and load-out of live bands and other entertainment areas such as audio, lighting, rigging, staging, backline and video.
• Setup for all performances, based on technical riders and other on-site event needs.
• Setup video equipment and screens necessary for visual presentations and productions.
• Assist with sound-checks and rehearsals of live performances.
• Responsible for troubleshooting problems with theatrical equipment, including but not limited to audio, lighting, rigging, staging, backline and video.
• Operate theatrical equipment during live shows and other events including but not limited to audio, lighting, rigging & staging, backline and video systems.
• Take direction and live cues from stage managers and/or Production Services Manager.
• Assist bands, performers and event producers with other show related needs necessary for the successful production of an event.
• Perform routine and preventive maintenance on all Production Services equipment.
• Work independently without direct supervision.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Two (2) years basic experience in the setup, operation, removal and maintenance of any one or more of the following technical areas: audio, lighting, rigging, staging, backline, video or hotel A/V.
• Must have basic knowledge of technical theater and its components and possess competent skill sets and a working knowledge of standard theatrical equipment and principals.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino. 2. Must be able to lift up to fifty (50) pounds. 3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate:

$17.92 Compensation is negotiable based on experience and education.

Hours:

Hours are determined by a 24-hour schedule.

Welcome to Seneca Gaming Corporation!

We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC!