Production/ RMA Lead

MAC Incorporated; Orange (CA); On-site; USD 68,000 - 92,000; Full time

Job summary

MAC Incorporated in Orange, CA is seeking a Production/RMA Lead for our electronics medical device manufacturing operations. You will supervise RMA, refurbished goods production, and diagnostics, ensuring accuracy, on-time processing, and ISO 13485/FDA compliance.

This hands-on leadership role requires strong troubleshooting and documentation skills. Responsibilities include managing the RMA team, performing hardware diagnostics, updating software/firmware, and training staff while maintaining

Qualifications

• High school diploma required; technical training or associate degree preferred.
• ISO13485 and FDA QMSR/21 CFR Part 820 knowledge advantageous.
• Experience in a regulated electronics/medical device manufacturing environment required.
• CompTIA A+ certification strongly preferred.

Responsibilities

• Lead and organize the daily workflow of the RMA, testing, and refurbishment team.
• Oversee return products from receipt through inspection, diagnostics, repair, testing and shipment.
• Perform hardware diagnostics, software/firmware updates, testing and quality inspections.
• Train staff on RMA procedures, testing, documentation, and quality controls.
• Ensure SOPs, BOMs, drawings, quality plans and work instructions are followed.

Skills

CompTIA A+ certification

ISO 13485 knowledge

FDA QMSR/21 CFR Part 820 knowledge

Electronics troubleshooting

ERP/MES experience

Bilingual English/ Mandarin (benefit)

Leadership

Education

High School Diploma/GED

Associate degree or technical training in electronics/manufacturing/engineering

Tools

ERP systems

MS Dynamics or NetSuite

Job description

Production/ RMA Lead Orange, California
Job Ref: 41546

Production/ RMA Lead opening in Orange CA. We are looking for a strong production/ RMA lead who comes electronics assembly manufacturing environment. Must have computer knowledge to conduct basic repair and troubleshooting.

You will oversee the current RMA function and then help setup production lines for refurbishing units.

Looking for someone with ISO experience and also ideally someone with a CompTIA A+ certificate

Bonus if you are bilingual with Mandarin

Day shift role 8am-5pm

Salary $80k with potential performance bonus

Production / RMA Lead – Medical Computer Manufacturing

Position Summary

The Production/RMA Lead is responsible for leading the day-to-day RMA and refurbished goods production process within an electronics medical device manufacturing environment. This is a hands-on leadership role overseeing returned product inspection, diagnostics, testing, refurbishment, documentation, and final disposition.

The Lead ensures products are processed accurately and on time while maintaining compliance with ISO 13485, FDA QMSR/21 CFR Part 820, ESD, quality, and production requirements.

Key Responsibilities

• Lead and organize the daily workflow of the RMA, testing, and refurbishment team.
• Manage returned products from receipt through inspection, diagnostics, repair/refurbishment, testing, and shipment.
• Perform and oversee hardware diagnostics, software/firmware updates, testing, and quality inspections.
• Train employees on RMA procedures, work instructions, testing, documentation, ESD controls, and quality standards.
• Monitor team productivity, turnaround times, quality, and workflow bottlenecks.
• Ensure production and RMA activities follow approved SOPs, BOMs, assembly drawings, quality plans, and work instructions.
• Maintain product identification, component traceability, serial/lot control, labeling, and material segregation.
• Identify and escalation nonconforming products, failed tests, process deviations, equipment issues, and quality concerns.
• Maintain accurate RMA, production, inspection, testing, rework, and Device History Record (DHR) documentation.
• Enter and maintain records using ERP systems such as Microsoft Dynamics Business Central or NetSuite.
• Analyze product failures and return trends to support root cause analysis, CAPA, and continuous improvement.
• Work with Engineering, Quality, Procurement, Operations, and other departments to resolve recurring product issues.
• Communicate RMA status and resolution information to customers and internal teams.
• Maintain a clean, safe, organized, 5S and audit-ready production environment.

Qualifications

• CompTIA A+ certification strongly preferred.
• High School Diploma/GED required; Associate Degree or technical training in electronics, manufacturing, engineering, or related field preferred.
• 3+ years of experience in a regulated manufacturing environment.
• Electronics or medical device manufacturing experience strongly preferred.
• Previous experience as a Lead, Trainer, Production Lead, or acting Supervisor preferred.
• Knowledge of ISO 13485, FDA QMSR/21 CFR Part 820, GMP, GDP, CAPA, and nonconformance processes preferred.
• Experience with electronics troubleshooting, testing, ESD controls, traceability, and production documentation.
• Ability to read work instructions and technical production documentation.
• Basic Microsoft Office skills; ERP/MES experience preferred.
• Strong troubleshooting, communication, organization, and leadership skills.
• English and Mandarin Chinese proficiency preferred, but not required.

Work Environment

Work is performed in an electronics/medical device manufacturing environment involving PCBA assembly, testing, inspection, refurbishment, packaging, and warehouse activities. Employees may work around soldering equipment, electronic components, test fixtures, calibrated equipment, and hand tools and must follow all required ESD, PPE, safety, quality, and contamination-control procedures.

Reports To: Director of Business Operations

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