Production Manager (Lakeshore)

Goodwill Industries of Southeastern Louisiana; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana is seeking a Store Production Supervisor to oversee daily garment production, donation processing, and merchandising operations in New Orleans. You will manage a team, ensure quality standards, and coordinate with logistics to meet sales goals.

The role requires leadership, strong communication, and the ability to train staff while maintaining safety and efficiency in a fast-paced retail environment.

Qualifications

• High school diploma or GED with supervisory experience or equivalent.
• Ability to supervise production and donation processing teams.
• Proficient in Microsoft Office, Outlook and Word; Excel and Power BI preferred.
• Excellent written and verbal English communication.
• Reliable transportation and ability to pass MVR check.

Responsibilities

• Supervise production employees to meet daily goals (minimum 110 garments/hour; 90% quality).
• Oversee backroom workflow to maximize production efficiency.
• Ensure donations are processed to maximize sales and minimize waste.
• Conduct quality checks on merchandise before sales floor placement.
• Maintain safe, hazard-free backroom and ensure proper scheduling.
• Coach, train, and develop production staff; document activities.
• Coordinate with transportation and District Managers on daily needs.
• Assist Store Manager to meet/exceed sales goals and implement contingency plans.

Skills

Leadership

Team building

Mentoring

Training

Communication

Flexibility

Interpersonal skills

Reading/writing English

Reliability

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Power BI

Job description

Essential Functions:

Responsibilities:

• To effectively supervise production employees so that daily production goals are met (minimum 110 garments per hour with a minimum quality standard of 90%).
• To ensure the backroom workflow is set up and maintained to maximize production.
• To ensure donations are processed in such a way to maximize sales and minimize waste.
• To monitor waste output and ensure sellable merchandise is not discarded.
• To conduct quality checks on merchandise before it is placed on the sales floor.
• To conduct textile rack checks to ensure accuracy of piece count reported.
• To monitor back-room supply levels and assist with ordering supplies when needed.
• Communicates daily needs with the transportation department and District Managers.
• To ensure all donations are processed expediently from the donation door to the sales floor.
• To maintain safe and appropriate conditions in the backroom areas.
• To ensure a proper schedule is written and posted to meet production goals.
• To observe and ensure compliance with personnel and safety policies and procedures.
• To use the cash register to total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise only. This job function will only be required in an emergency.
• To ensure production employees always have the necessary materials to meet their production goals.
• To assist the Store Manager in achieving/exceeding sales goals, and to assist in implementing a contingency plan if goals are not being met.
• To assist the Store Manager in corrective coaching and training and development of production employees. Document all coaching, training, and development of employees.
• To create a working environment conducive to meeting all goals by multitasking and adapting to unforeseen opportunities that would impact production goals.
• Assists in scheduling employees with a focus on adequate coverage of store operation to ensure all donations are processed from the donation door to the sales floor on the day they are received.
• Performs all duties of all store production personnel including donation receiving, sorting, hanging, pricing of merchandise, cleaning of store, etc.
• Keeps the store clean and hazard free by vacuuming, mopping, dusting, sweeping, emptying trash, and cleaning the bathrooms.
• Performs other related job duties as assigned by management.

Skills and Abilities:

• Must be able to interact professionally and productively with a diverse array of people.
• Must be able to market Goodwill and explain the mission to the public.
• Must establish and maintain effective working relationships with, and among, store production personnel while motivating them to their best performance.
• Must be able to conduct ongoing training and development of production employees
• Must be able to work a flexible schedule at short notice, including nights and weekends, and occasionally, long hours.
• Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.
• Must be able to engage in prolonged standing, walking and in frequent bending, squatting, and stretching.
• Must be able to function in a fast-paced work environment with occasional periods of high volume.
• Must have knowledge of brands and value of clothes, furniture, and household items.
• High school diploma or general education degree (GED) with a minimum of 1 year of supervisory experience or equivalent combination of education and experience required.
• Leadership, team building, and mentoring experience and/or training experience preferred.
• Prefer a background in leading teams in retail sales, production, manufacturing, or assembly.
• Must have reliable transportation. Must be able to pass MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration and a current vehicle inspection sticker.
• Must be proficient in computer skills including Microsoft Office, Outlook, Word.
• Excel, Power BI and other programs.
• Must be able to read, write and communicate clearly in English.

Working Conditions:

Frequent physical exertion, frequent movement, exposure to donated goods and materials, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions, occasional travel in district area.