Production Manager

CarMax Business Services; Urbana (MD); On-site; USD 75,200 - 131,700; Full time

Benefits offered by this job

Paid holidays

Sick leave

Vacation accrual

Bonus potential

Job summary

CarMax is seeking a Service Operations Support Manager in Training to lead teams, maintain inventory, and advance service operations. You will partner with the Operations Manager to drive performance, deliver strong associate development, and improve the customer experience across the service function.

This role requires a minimum of 5 years of management experience in a fast-paced setting, strong data literacy, and the ability to coach, train, and lead under varying conditions, including nights

Qualifications

• Minimum of 5 years of management experience in a fast-paced environment.
• Ability to read, interpret, and maintain accurate data records.
• Strong multi-tasking and adaptability in dynamic settings.
• Effective verbal and written communication for customers and associates.
• Proficiency in common and proprietary software systems.
• Ability to work nights, weekends, holidays, and occasional travel.

Responsibilities

• Lead and manage associates to meet production targets and maintain inventory levels.
• Provide coaching and feedback to support associate development.
• Participate in hiring and training to build a high-performing team.
• Monitor key performance measures and drive operational success.
• Execute continuous improvement to enhance efficiency and customer experience.
• Address customer concerns promptly with professional service.
• Oversee EH&S program for the department/location, including inspections and PPE.

Skills

Management

Data literacy

Multi-tasking

Verbal/written comms

Software systems

Travel flexibility

Job description

6032 - Frederick - 5601 Urbana Pike, Frederick, Maryland, 21704

Position Overview

As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax’s Service Operations Department. This position partners closely with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions. You will help drive performance, foster a positive associate and customer experience, and contribute to continuous improvement initiatives. If you are passionate about leadership, operational efficiency, and creating value for both associates and customers, this is your opportunity to grow with CarMax.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels
• Provide coaching and feedback through formal and informal observations to support associate development
• Participate in hiring and training processes to build a strong, high‑performing team
• Monitor and maintain key performance measures to ensure operational success
• Execute continuous improvement initiatives to enhance efficiency and customer experience
• Resolve customer concerns promptly and professionally, delivering exceptional service
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self‑inspections, hazardous waste disposal, workplace safety, and PPE.

Required Qualifications

• Minimum of 5 years of management experience in a fast‑paced, complex environment
• Ability to lead teams to achieve production goals and maintain operational standards
• Skilled in reading, interpreting, and maintaining accurate data records
• Strong multi‑tasking abilities in a dynamic work setting
• Effective verbal and written communication skills for customer and associate interactions
• Proficiency in common and proprietary software systems
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

$75,200.00 - $131,700.00

May be eligible for bonus and equity.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full‑time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.