Production Coordinator/New Services Administrator - Entry Level - Seasonal

Balance Claims; Indianapolis (IN); On-site; USD 35,000 - 55,000; Part time

Job summary

Balance Claims in Indianapolis, Indiana, is looking for a qualified individual for a seasonal position assisting with construction estimates and client communication. You will work with insurance companies to resolve scope differences and manage client inquiries.

The ideal candidate will have experience in the Insurance Restoration Industry and proficiency in CRMs. Strong problem-solving, communication, and organizational skills are essential for success in this role. Potential for a full-time position exists based on performance.

Qualifications

• 1+ year(s) of experience in the Insurance Restoration Industry preferred, strong preference.
• Proficient in navigating CRMs and communication.
• Exceptional problem-solving and analytical skills valued.

Responsibilities

• Submit construction estimates to insurance companies.
• Assist with client questions for supplementing department.
• Monitor waiting for approvals and clients.

Skills

Insurance Restoration Industry experience

Navigating CRMs

Xactimate software

Communication skills

Problem-solving skills

Time management

Computer skills

Job description

About Balance Platforms, LLC

Balance Platforms, LLC (https://balanceclaims.com) provides full-service claims administration, estimates, advisory, and technology services for contractors. We partner with leading platforms and service vendors to deliver compliant, timely construction job file management, allowing our clients to focus on selling, building, and billing.

Works both independently and within team environments for the production department, especially in new services/business development opportunities within the company. Anticipates and resolves problems; updates/reports to team leads/production manager as needed.

Key Responsibilities

• Submits construction estimates to insurance companies and works to resolve scope differences.
• This position starts seasonal with the potential to develop into full-time.
• Assisting with client questions for supplementing department.
• Managing working supplement file count based on department workload and bandwidth.
• Monitoring waiting for approvals.
• Monitoring waiting on clients.
• Assisting in file set up for kickoffs.
• Helping with supplement touchpoints due to team absences/PTO.
• Assisting with supplement completes for supplementing team as needed.
• Assisting/working on various production department related projects/new services as needed.
• File research in client’s CRM.

Qualifications and Skills

• 1+ year(s) of experience in the Insurance Restoration Industry (preferred, not mandatory).
• Proficient in navigating CRMs.
• Experience in Xactimate software (preferred, but not mandatory).
• Exceptional communication and business writing abilities.
• Strong problem‑solving, analytical, and quantitative skills.
• Proficient time management and organizational abilities.
• Solid computer skills.