Production Coordinator (Entry Level)

heilind; Highland Heights (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Heilind Mil-Aero is seeking a detail‑oriented operations specialist to support Product Managers and Sales in daily activities aimed at driving product line sales and margin growth. You will handle supplier contracts, price/delivery requests, data maintenance, and quote support across a fast-paced environment.

The role requires strong organizational skills, proficiency in MS Office, and the ability to manage multiple priorities while providing exceptional internal customer service.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 1 year of customer facing or related experience preferred.
• Equivalent combination of education and experience considered.
• Industry experience preferred.

Responsibilities

• Maintain knowledge of supplier policies, procedures, contacts, and products.
• Respond to standard price and delivery requests from sales and product teams.
• Load, maintain, update, and renew supplier contracts.
• Process cross reference requests from sales and Product Managers.
• Manage sample requests and related documentation.
• Load parts and maintain accurate system data.
• Support literature, specifications, and supplier print requests.
• Conduct distributor stock checks and part searches.
• Support quote requests with timely and accurate responses.
• Assist with opportunity tracker administration.
• Become trained on Quote Accelerator functionality and related tasks.
• Update supplier pricing, lead times, and BOM templates.
• Run reports to identify expired pricing or contracts and assist with renewals.
• Assist Product Managers with quote accelerator requests and special projects.
• Cross train with peers to expand product and supplier knowledge.
• Serve as backup support to Product Managers during absences.
• Participate in supplier training and attend training as available.
• Communicate and escalate issues to Product Managers as appropriate.

Skills

Customer service

Organizational skills

Excel

Written and verbal communication

Pricing concepts

Inventory concepts

Cross-functional collaboration

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Equivalent education/experience

Industry experience preferred

Tools

Microsoft Office

ERP systems

Job description

JOB SUMMARY

Supports Product Managers and Sales in daily activities to drive product line sales and margin growth. This role executes key operational tasks that enable Product Managers to effectively support the business. Serves internal customers including sales managers, inside and outside sales, and product managers while building foundational knowledge of products, suppliers, and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain knowledge of supplier policies, procedures, contacts, and products
• Respond to standard price and delivery requests from sales and product teams
• Load, maintain, update, and renew supplier contracts
• Process cross reference requests from sales and Product Managers
• Manage sample requests and related documentation
• Load parts and maintain accurate system data
• Support literature, specifications, and supplier print requests
• Conduct distributor stock checks and part searches
• Support quote requests with timely and accurate responses
• Assist with opportunity tracker administration
• Become trained on Quote Accelerator functionality, including managing quotes, maintaining related documentation, tracking requests, communicating status updates, supporting contract and pricing renewals, and assisting Product Managers with special projects.
• Update supplier pricing, lead times, and bill of materials templates
• Run reports to identify expired pricing or contracts and assist with renewals
• Assist Product Managers with quote accelerator requests and special projects
• Cross train with peers to expand product and supplier knowledge
• Serve as backup support to Product Managers as needed, including coverage during absences
• Participate in supplier training sessions with sales and attend training as available
• Communicate and escalte issues to Product Managers as appropriate

EDUCATION/EXPERIENCE:

• High school diploma or GED required; Associate degree preferred
• 1 year of customer facing or related experience preferred
• Equivalent combination of education and experience considered
• Industry experience preferred

SKILLS AND REQUIREMENTS:

• Must be a U.S. Person defined as: U.S. Citizen, Any individual granted U.S. permanent residence, granted status as a "protected person" under 8 U.S.C. 132b (a) (3); corporation/business/organization/group incorporated in the U.S under U.S law; or part of the U.S. government.
• Working knowledge of Microsoft Office, including Excel proficiency
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment
• Strong customer service orientation with responsiveness to internal and external stakeholders
• Effective verbal and written communication skills
• Foundational business acumen, including understanding of pricing, margin, purchasing, and inventory concepts
• Problem solving skills with ability to identify issues and escalte appropriately
• Planning and organization skills with ability to execute tasks and meet deadlines

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Heilind Mil-Aero: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect -- Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor