Production Coordinator

airtron; Frederick (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Airtron Heating & Air Conditioning seeks a Production Coordinator to provide administrative and general business support to the Production and/or Installation teams. The role focuses on ensuring builder residential needs are met through scheduling, data entry, and effective communication with field staff.

The position requires 3–5 years in an office setting with strong Excel, Word, and Outlook skills, and excellent written and spoken English. On-site work in a fast-paced environment is expected.

Qualifications

• Minimum of 3–5 years in an office setting with a significant portion on the phone.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Strong written and verbal English communication.

Responsibilities

• Support Production and/or Installation teams with administrative tasks.
• Schedule field employees for installations and coordinate with builders.
• Dispatch and monitor field work progress and update timekeeping.
• Communicate with customers/builders via email/text/calls to arrange services.

Skills

Customer service

Phone communication

Organizational skills

Data entry

Time management

Teamwork

English communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on-and we're looking for team members who share that same commitment to serving others and doing the job right.

At Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team.

Job Summary:

The Production Coordinator will provide administrative and general business support to the Production and/or Installation team and builders handling a variety of functions to ensure that all operational and builder residential new construction needs are met.

Essential Duties/Responsibilities*:

• Works closely with the Production Manager and field employees to ensure that all builder and job needs are met.
• Partners closely with production management to assign and schedule field employees for installations.
• Coordinates scheduling with builders to ensure on time installations.
• Dispatches, monitors and follows up on the progress of field employees in completing scheduled work.
• Manages data entry including notations and verification of timekeeping for field employees.
• Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
• Partners to effectively and fully resolve any issues or conflicts with scheduling or production.
• Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers.
• Makes outbound courtesy calling to builders.
• Builds rapport and fosters long-term relationships with builders and other stakeholders.
• Follows all company policies and procedures, including but not limited to safety.
• Other duties as assigned

Minimum Requirements:

• High School Diploma or GED
• 3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
• General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
• Must be able to communicate in English effectively, both verbally and in writing
• Ability to work overtime with little notice; weekends hours may occasionally be required

Preferred Qualifications:

• Experience in HVAC or construction setting.

Additional Knowledge, Skills and Abilities:

• Customer service mindset
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Able to work in a fast-paced environment
• Strong organizational skills, attention to detail and the ability to multi-task
• Willingness to learn and be a part of a team
• Positive attitude and a team player
• Related work experience may be substituted for education
• Ability to build positive relationships with customers, both internal and external
• Willingness and ability to work collaboratively with all levels of the organization
• Safety mindset and acceptance of a safety culture

Working Conditions:

• Open office environment
• Fast-paced environment

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently
• Frequently performs tasks requiring bending at the waist, kneeling or crouching
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.