Production Control TPM, Central Operations Production Control

Amazon Web Services (AWS); Herndon (VA); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Herndon, VA seeks an experienced Program Manager to drive data center infrastructure goals and cross‑organizational programs.

You will own high‑visibility, end‑to‑end initiatives spanning service, support, transportation, and engineering, with safety, reliability, and capacity optimization at the forefront. The role requires strong leadership, analytics, and the ability to translate complex data into actionable plans and executive updates.

Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Responsibilities

• Develop KPIs and goals tracking cross-organizational programs and products.
• Coordinate effective cross-organizational engagements to drive closure on long standing, complex, and often ambiguous problem sets.
• Own one or more highly visible, complex, cross-functional projects from end to end; including product definition, roadmap planning, resource planning and project execution.
• Be Accountable for the overall strategy as well as driving tactical delivery of key deliverables through partner teams and stakeholders.
• Build and maintain relationships with key owners and stakeholders across teams and organizations.
• Escalate and engage partner teams and leadership as needed to drive attainment of key program deliverables and objectives.
• Synthesis large and complex data sources and program details into concise narratives and program status reports.
• Be data-driven and understand how to identify the right data points to effectively articulate the What, Why, and How of in scope projects.

Skills

Program management

Cross-functional teams

Data center operations

KPI tracking

Stakeholder communication

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking an experienced Program Manager to manage data center infrastructure goals and programs, as well as manage cross-organizational constituent relationships. AWS is a subsidiary of Amazon.com and a leader in Cloud Computing; this is a unique opportunity to play a key role in an exciting, industry-leading technology business.

A Program Manager in Central Operations your responsibilities will focus on driving efficiencies into our service, support, transportation, execution and engineering business models to reduce our marginal costs and optimize capacity deliveries. You will own and manage service goals that may span multiple organizations and teams within multiple subject areas simultaneously. Business-impacting projects you would be responsible for will enhance data center operations efficiency. It is expected that these projects require timely execution with the highest degrees of safety, security, performance, availability and reliability. Our ideal candidate is an articulate, motivated, and organized individual with experience in leading global initiatives at an enterprise scale. The role requires the ability to quickly assimilate knowledge spanning numerous technology subjects and apply this to data center projects, products and operations.

Key job responsibilities

• Develop Key Performance Indicators (KPI's) and Organizational goals tracking dynamic cross-organizational programs and products.
• Coordinate effective cross-organizational engagements to drive closure on long standing, complex, and often ambiguous problem sets.
• Own one or more highly visible, complex, cross-functional projects from end to end; including product definition, roadmap planning, resource planning and project execution.
• Be Accountable for the overall strategy as well as driving tactical delivery of key deliverables through partner teams and stakeholders.
• Build and maintain relationships with key owners and stakeholders across teams and organizations.
• Escalate and engage partner teams and leadership as needed to drive attainment of key program deliverables and objectives.
• Synthesis large and complex data sources and program details into concise narratives and program status reports.
• Be data-driven and understand how to identify the right data points to effectively articulate the What, Why, and How of in scope projects.

A day in the life

Production control means integrating with our upstream teams, interfacing with their process's and define how capacity comes to Operations. Ensure customer requests are fulfilled or escalated. It is a constant flow from our production lines out of manufacturing into the data centers and we will be leaning in to help stabilize ask and plans to ensure we have the right resources in front of capacity landings.

About The Team

We work in the Central Operations space, created to help stabilize and optimize the capacity signals from our customers to the DC Operations teams.

Work through these changes and put together plans to meet customern eeds and drive down defects.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10596928