Production Assistant - MN

The Money Store; Edina, Northern (MN, KY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Money Store in Edina, MN is seeking a Production Assistant to support day-to-day branch operations. This role emphasizes administrative tasks over sales, with restricted access to the Encompass system and read-only capabilities.

You will assist MLOs by coordinating schedules, maintaining client contact information, updating reports, and supporting training and licensing needs. The position focuses on organization, communication, and reliable teamwork to ensure loan processes stay on track.

Responsibilities

• Provides proactive administrative support to MLOs.
• Facilitates and maintains relationship between the MLO, customer, real estate agent, operations staff, insurance agent, and closing agent. Answers phones, takes messages, and schedules appointments.
• Assists in managing the MLO’s pipeline and closing reports to ensure deadlines are met on all loans.
• Maintains and updates customer contact information.
• Keeps MLO current on company/industry information, including webinars and conference calls.
• Provides computer support and updates by monitoring email inbox while MLO is unavailable.
• Updates and distributes sales meeting guides and other tools available to MLOs.
• Coordinates continuing education and licensing requirements with MLO and compliance.
• Reviews training needs with MLO and provides support when needed.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Edina, MN, US

Overview

The Production Assistant will assist in the day to day operation of the branch.

The position is not authorized to conduct sales activities including, but not limited to offering or negotiating loan rates or terms, or counseling consumers about residential mortgage loan rates or terms. The Production Assistant shall have restricted access to the Encompass system including Read Only, print, and uploading of document capabilities.

Responsibilities

• Provides proactive administrative support to MLOs.
• Facilitates and maintains relationship between the MLO, customer, real estate agent, operations staff, insurance agent, and closing agent. Answers phones, takes messages, and schedules appointments.
• Assists in managing the MLO’s pipeline and closing reports to ensure deadlines are met on all loans.
• Maintains and updates customer contact information.
• Keeps MLO current on company/industry information, including webinars and conference calls.
• Provides computer support and updates by monitoring email inbox while MLO is unavailable.
• Updates and distributes sales meeting guides and other tools available to MLOs.
• Coordinates continuing education and licensing requirements with MLO and compliance.
• Reviews training needs with MLO and provides support when needed.