Product & Veterinary Support Veterinary Technician

Elanco Tiergesundheit AG; United States; Remote; USD 36,000 - 45,000; Full time

Benefits offered by this job

Relocation packages

Two weeklong shutdowns (US)

8-week parental leave

Annual bonus offering

Flexible work arrangements

401K matching

Job summary

Elanco is seeking a Product & Veterinary Support Veterinary Technician (VT) for remote US work in the US Customer Experience Team. The VT will provide phone-based technical support on our pet health products, handling ADEs and PQCs with clinical precision while ensuring regulatory compliance.

Requirements include a high school diploma, 2+ years as a veterinary technician, and RVT/LVT/CVT licensure. Strong communication, data entry skills, and familiarity with MS Office are desired.

Qualifications

• High school diploma is required.
• Two years of clinical veterinary technician experience.
• Licensed RVT/LVT/CVT in at least one US state is required.

Responsibilities

• Handle inbound customer calls and provide technical product support.
• Investigate and document ADEs and PQCs with accuracy.
• Maintain up-to-date knowledge of Elanco products and regulatory requirements.
• Ensure compliance with regulatory and quality timelines for investigations.
• Collaborate with internal and external customers to deliver effective solutions.

Skills

Clinical experience

Communication

MS Word

MS Excel

Education

High school diploma

RVT/LVT/CVT licensure

Tools

MS Word

MS Excel

Job description

At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals' lives better makes life better - join our team today!

Product & Veterinary Support Veterinary Technician (VT)

The Product & Veterinary Support Veterinary Technician (VT) is a pivotal role within the Elanco US Customer Experience Team, dedicated to delivering gold-standard customer support and ensuring rigorous product stewardship. Reporting to a Veterinary Technician Manager, the VT will leverage their clinical experience to provide technical solutions and expertise for Elanco's diverse customer base. The purpose of this role is to serve as a technical resource for the Elanco US Pet Health portfolio, which includes parasiticides, therapeutics, and biologics used in companion animals. The VT engages in primarily phone based support activities ensuring that all customer interactions, particularly those involving Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs), are handled with the highest level of clinical accuracy and regulatory compliance.

Functions, Duties, Tasks:

• Prioritize customer availability via telephone, maintaining an attitude of exceptional customer service in all aspects of job execution.
• Investigate and record detailed information regarding potential Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs).
• Maintain a high level of technical proficiency in Elanco products and veterinary technician standards by leveraging clinical experience and participating in continuous training.
• Ensure strict adherence to all regulatory, quality, and compliance requirements and deadlines related to product support investigations.
• Collaborate effectively with both internal and external customers to deliver solutions and support.

Minimum Qualification (education, experience, and/or training, required certifications):

• High school diploma
• A minimum of two years of clinical experience as a veterinary technician in private, corporate, or academic veterinary medicine.
• Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S. states is required.

Additional Preferences:

• AA degree in Biologics/Life Sciences or equivalent preferred.
• A degree from an accredited veterinary technician school is preferred but not required.
• Additional clinical experience totaling five years or more is preferred.
• Previous experience as a technical support resource within a regulated veterinary call center environment is highly preferred.
• Considers customer service and regulatory compliance as top priorities and able to execute top tier service in support of both. Excellent communication and organizational skills, including basic conflict resolution with customers.
• Proficient with basic computer programs (ex. MS Word, Excel, PowerPoint) and ability to perform data capture within a validated database.
• Effective time management skills with the ability to establish and meet project deadlines.

Other Information:

• Location: Remote - US - must live in Central Standard Time Zone
• Travel: 10% including some overnight

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Multiple relocation packages
• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching

Elanco currently anticipates that the base salary for this position could range from $26.11 to $32.50, depending partly on the successful candidate's qualifications, including education and experience. Full-time equivalent employees also will be eligible for a company bonus (depending partly on company and individual performance). Additionally, Elanco offers a comprehensive benefit program to eligible employees that includes a company-matching 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Of course, the compensation is subject to change and could be higher or lower than the range described above. Elanco reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion, and Elanco's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Elanco employees.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life - our Elanco Healthy Purpose CSR framework - all to advance the health of animals, people and the planet. Learn more at www.elanco.com.