Product Training Specialist

Haemonetics Software Solutions; Northern (KY); Hybrid; USD 59,000 - 101,000; Full time

Benefits offered by this job

401(k) with up to 6% employer match

Employee stock purchase plan

Flexible time off

Paid sick time

Parental leave

Job summary

Haemonetics is seeking a Training Specialist to deliver product training to internal and external clients across multiple sites in the United States. The role includes developing and maintaining training materials, coordinating cross-functionally with external clients, and conducting field and corporate facility sessions.

The ideal candidate will have a Bachelor's degree or equivalent experience, and preferably 3 years of clinical environment exposure in plasma or blood collection.

Qualifications

• Bachelor's Degree or equivalent experience.

Responsibilities

• Deliver product training to internal and external clients.
• May participate in the development, implementation, and maintenance of training materials.
• Coordinate activities cross-functionally and with external clients.
• Organize and conduct training sessions, both in the field and at corporate facilities.
• Work closely with subject matter experts and maintain compliance with protocols and regulations.
• Teach customers and distributors how to safely and efficiently operate Haemonetics equipment and related disposables.
• Provide technical expertise support for customer personnel, as well as Haemonetics' employees.
• Provide feedback to business unit management concerning customer comments and equipment performance.
• Maintain up-to-date knowledge in the applications of new and existing equipment and competitive products.
• Evaluate training and development effectiveness by assessing application of learning to job performance and recommending future training and development programs.
• Responsible to certify trainings completed in a satisfactory manner and ensure summary of training certificates completed as well as conduct follow up as needed.
• Ensure effective maintenance of training records as required.

Skills

Written communication

Verbal communication

Coaching

Attention to detail

Organizational skills

Education

Bachelor's degree or equivalent

Clinical environment experience (3 years preferred)

Job description

Pay Transparency

Pay range for this role is: $59,200.00-$100,800.00/Annual. The base pay actually offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role. Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. - 5 p.m. ET or email [e-mail]. We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Benefits

• a 401(k) with up to a 6% employer match and no vesting period
• an employee stock purchase plan
• flexible time off for salaried employees and, for hourly employees, accrual of three to five weeks' vacation annually (based on tenure)
• accrual of up to 64 hours (annually) of paid sick time
• paid and/or floating holidays
• parental leave
• short- and long-term disability insurance
• tuition reimbursement
• health and welfare benefits

Job Details

• Responsibilities include the delivery of product training to internal and external clients.
• May participate in the development, implementation, and maintenance of product training materials.
• Coordinates activities cross-functionally and with external clients.
• Organize and conduct training sessions, both in the field and at corporate facilities.
• Works closely with subject matter experts and maintains compliance with protocols and regulations.
• Teach customers and distributors how to safely and efficiently operate Haemonetics equipment and related disposables.
• Provide technical expertise support for customer personnel, as well as Haemonetics' employees.
• Provide feedback to business unit management concerning customer comments and equipment performance.
• Maintain up-to-date knowledge in the applications of new and existing equipment and competitive products.
• Evaluate training and development effectiveness by assessing application of learning to job performance and recommending future training and development programs.
• Responsible to certify trainings completed in a satisfactory manner and ensure summary of training certificates completed as well as conduct follow up as needed.
• Ensure effective maintenance of training records as required.

Education & Experience

• Bachelor's Degree or equivalent experience
• preferred 3 years in a clinical environment preferably in plasma or blood collection
• Required Previous experience training others highly desired
• Ability to travel 75% via air and vehicle
• Ability to stand for long periods of time
• Ability to lift up to 50 lbs.

Skill Sets

• Demonstrated written communication skills
• Strong verbal communication and listening skills
• Effectively coaches and delivers constructive feedback
• Demonstrates a high level of accuracy, even under pressure
• Excellent organizational skills
• Performs work independently with minimal supervision

EEO Policy Statement

Throughout our history, we have earned a solid reputation for product innovation, technical expertise, and operational excellence. Today, our products, internal research and development, marketing partnerships, and product acquisitions reflect our unwavering commitment to provide safe and available blood for patient transfusions and for use in pharmaceuticals. We rely on our talented global workforce to help us achieve our mission of providing innovative medical devices that advance the safety, quality, and availability of the world's blood supply. To achieve our business goals and objectives, we are committed to attracting and retaining the best and brightest talent while offering a challenging, dynamic, and exciting work environment that offers professional growth and development.