Product & Technology Communications Manager

JustBacked; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Lunch stipend

Health & dental benefits

RRSP matching / 401K / Pension

Parental Leave top-up

Annual enrichment benefits

Education stipend

6 weeks paid vacation

Travel budget to other offices

Home office stipend

Job summary

Cohere, a leading security-first enterprise AI company, seeks a Product & Technology Communications Manager to translate complex AI concepts into clear, compelling narratives for customers, partners, and media.

You will partner with product, research, engineering, and go‑to‑market teams to shape messaging around Cohere’s technology and product momentum, supporting thought leadership and enterprise adoption across global markets.

Qualifications

• Have 5–7 years of experience in product and technology communications, or technical content
• Exceptional writing with ability to simplify complex topics
• Experience partnering with product and engineering leaders
• Knowledge of enterprise AI, ML, or developer ecosystems
• Strong project management and organizational skills

Responsibilities

• Develop product and technology communications strategies aligned with business goals
• Craft messaging and materials with product, research, engineering, and modeling leaders
• Lead communications for product launches including messaging, FAQs, and press materials
• Translate complex technical concepts for customers, partners, analysts, and media
• Collaborate with corporate comms to tell stories that elevate technical leadership
• Ensure consistency across product marketing, developer content, and external comms
• Support thought leadership for executives in product, research, and modeling
• Use qualitative and quantitative insights to refine messaging for technical audiences
• Prepare crisis and issues communications with relevant teams

Skills

Product communications

Technical writing

Cross‑functional collaboration

Storytelling

Messaging frameworks

Job description

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Why this role?

Cohere has a strong AI narrative, the most deployable product, and a CEO who co-authored the foundational paper of modern AI. The company is positioned to become the transatlantic leader in sovereign AI for enterprise and government, and needs a storytelling engine to deliver that story at scale. This role sits within the team that is building that engine.

This is an opportunity to define the narratives that influence how enterprises, developers, and the broader ecosystem understand the future of AI and Cohere’s role in building it. In this cross‑functional, individual‑contributor role, you’ll partner deeply with product, research, engineering, and go‑to‑market teams to translate complex technical work into clear, compelling stories. You’ll help Cohere articulate what we’re building, why it matters, and how our technology is reshaping enterprise AI. You’ll craft narratives that resonate with technical and non‑technical audiences alike, and build programs that elevate Cohere’s product leadership and technical credibility.

This is a rare opportunity to build a product and technology communications function at a fast‑growing company in the most dynamic space in technology. This is a role for someone who takes great joy at distilling technically complex ideas into mainstream messages that can be understood by all media globally.

As Product & Technology Communications Manager, You Will

• Develop product and technology communications strategies that support Cohere’s business goals, product roadmap, and technical differentiation
• Partner with product, engineering, research, and modeling leaders to craft messaging, narratives, and materials that explain Cohere’s technology in accessible, high-impact ways
• Lead communications around product launches, including messaging frameworks, FAQs, press releases, and executive talking points
• Translate complex technical concepts into clear, compelling content for customers, partners, analysts, and media
• Collaborate with corporate comms to drive proactive storytelling that elevates Cohere’s technical leadership and product momentum
• Work closely with marketing to ensure consistency across product marketing, developer content, and external communications
• Support thought leadership for product, research, and modeling executives
• Use qualitative and quantitative insights to refine messaging and understand what resonates with technical audiences
• Prepare and support crisis and issues communications related to product, security, or technical incidents, partnering with Corporate Communications and relevant teams

You May Be a Good Fit If You

• Have 5–7 years of experience in product and technology communications, or technical content — ideally in AI, enterprise software, or developer‑focused environments
• Are an exceptional writer with a talent for simplifying complex technical topics without losing nuance
• Have experience partnering with product and engineering leaders and can operate as a trusted advisor
• Understand enterprise AI, machine learning, or developer ecosystems and are eager to go deeper
• Are highly organized and detail‑oriented with strong project management skills and a bias for action
• Are comfortable navigating ambiguity and thrive in fast‑moving, high‑growth environments
• Have experience with product launches, technical content development, or developer‑focused communications
• Build strong cross‑functional relationships to drive clarity, consistency, and alignment across teams

Full-Time Employees At Cohere Enjoy These Perks

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits:

Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.

Education & learning stipend for conferences, courses, and coaching.

• 6 weeks of paid vacation (30 working days!)
• Budget for traveling to other offices if you are remote, plus an annual company offsite.

How And Where We Work

• Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
• For those not near an office: a co-working benefit so you can work alongside others in your city.
• Everyone receives a $500 home office stipend to set up your workspace properly.

If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.

Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers page.