Product & Technology Communications Manager

Visa Hunt; San Francisco (CA); Hybrid; USD 100,000 - 210,000; Full time

Benefits offered by this job

Weekly lunch stipend

Full health and dental benefits

RRSP matching / 401K / Pension

Parental leave top-up

Annual enrichment benefits

6 weeks paid vacation

Home office stipend

Job summary

Cohere is seeking a Product & Technology Communications Manager to shape how our AI products are described and perceived. In this cross-functional, individual-contributor role, you'll partner with product, research, engineering, and go-to-market teams to translate complex technology into clear, compelling stories for customers and media.

You will lead launches, craft messaging frameworks, FAQs, and talking points, guide crisis communications, and help elevate Cohere's technical leadership.

Qualifications

• Have 5-7 years of experience in product and technology communications or technical content in AI or enterprise software.
• Exceptional writing with the ability to simplify complex topics without losing nuance.
• Experience partnering with product and engineering leaders and acting as a trusted advisor.
• Understand enterprise AI, ML, or developer ecosystems and want to go deeper.
• Strong organizational skills and detail orientation with solid PM capability.
• Comfort navigating ambiguity in fast-moving, high-growth environments.
• Experience with product launches, technical content development, or developer-focused communications.
• Build cross-functional relationships to drive clarity, consistency, and alignment across teams.

Responsibilities

• Develop product and technology communications strategies that support business goals and product roadmap.
• Partner with product, engineering, research, and modeling leaders to craft messaging and materials.
• Lead communications around product launches, including messaging frameworks, FAQs, press materials, and talking points.
• Translate complex technical concepts into clear, compelling content for customers, partners, analysts, and media.
• Collaborate with corporate comms to drive proactive storytelling and elevate technical leadership.
• Work with marketing to ensure consistency across product marketing, developer content, and external communications.
• Support thought leadership for product, research, and modeling executives.
• Use qualitative and quantitative insights to refine messaging and audience resonance.
• Prepare and support crisis and issues communications related to product, security, or technical incidents.

Skills

Technical writing

Product communications

Cross-functional collaboration

Project management

Strategic storytelling

AI / enterprise software understanding

Job description

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real‑world business problems.

We're training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Why this role?

Cohere has a strong AI narrative, the most deployable product, and a CEO who co-authored the foundational paper of modern AI. The company is positioned to become the transatlantic leader in sovereign AI for enterprise and government, and needs a storytelling engine to deliver that story at scale. This role sits within the team that is building that engine.

This is an opportunity to define the narratives that influence how enterprises, developers, and the broader ecosystem understand the future of AI and Cohere's role in building it. In this cross-functional, individual-contributor role, you'll partner deeply with product, research, engineering, and go-to-market teams to translate complex technical work into clear, compelling stories. You'll help Cohere articulate what we're building, why it matters, and how our technology is reshaping enterprise AI. You'll craft narratives that resonate with technical and non-technical audiences alike, and build programs that elevate Cohere's product leadership and technical credibility.

This is a rare opportunity to build a product and technology communications function at a fast-growing company in the most dynamic space in technology. This is a role for someone who takes great joy at distilling technically complex ideas into mainstream messages that can be understood by all media globally.

As Product & Technology Communications Manager, you will:

• Develop product and technology communications strategies that support Cohere's business goals, product roadmap, and technical differentiation

• Partner with product, engineering, research, and modeling leaders to craft messaging, narratives, and materials that explain Cohere's technology in accessible, high-impact ways

• Lead communications around product launches, including messaging frameworks, FAQs, press releases, and executive talking points

• Translate complex technical concepts into clear, compelling content for customers, partners, analysts, and media

• Collaborate with corporate comms to drive proactive storytelling that elevates Cohere's technical leadership and product momentum

• Work closely with marketing to ensure consistency across product marketing, developer content, and external communications

• Support thought leadership for product, research, and modeling executives

• Use qualitative and quantitative insights to refine messaging and understand what resonates with technical audiences

• Prepare and support crisis and issues communications related to product, security, or technical incidents, partnering with Corporate Communications and relevant teams

You may be a good fit if you:

• Have 5-7 years of experience in product and technology communications, or technical content — ideally in AI, enterprise software, or developer-focused environments

• Are an exceptional writer with a talent for simplifying complex technical topics without losing nuance

• Have experience partnering with product and engineering leaders and can operate as a trusted advisor

• Understand enterprise AI, machine learning, or developer ecosystems and are eager to go deeper

• Are highly organized and detail-oriented with strong project management skills and a bias for action

• Are comfortable navigating ambiguity and thrive in fast-moving, high-growth environments

• Have experience with product launches, technical content development, or developer-focused communications

• Build strong cross-functional relationships to drive clarity, consistency, and alignment across teams

  Cohere is committed to fair and transparent pay practices. The salary range listed for this role reflects the expected base compensation. Actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, education, and experience.

  For candidates in the United States, the Compensation Range is : $100,000 - $210,000 USD

  For candidates in Canada, the Compensation Range is : $145,000 - $240,000 CAD

Full-Time Employees at Cohere enjoy these Perks:

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.

• Full health and dental benefits, including a separate budget for mental health.

• RRSP matching, 401K, Pension Scheme.

• 100% Parental Leave top-up for up to 6 months, for either parent.

• Annual enrichment benefits:

  Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.

  Education & learning stipend for conferences, courses, and coaching.

• 6 weeks of paid vacation (30 working days!)

• Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work:

• Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.

• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.

• For those not near an office: a co-working benefit so you can work alongside others in your city.

• Everyone receives a $500 home office stipend to set up your workspace properly.

If any of the above doesn't line up exactly with your experience, we still encourage you to apply.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit Accommodations Request Form, and we will work together to meet your needs.

Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers page.