Product Tech Support Eng II

Alloy Enterprises; New Freedom (York County); Hybrid; USD 89,000 - 149,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 15 

Job summary

Johnson Controls is hiring! Our Product Technical Support Engineer provides technical support to the Field Sales & Service organization, as well as our Data Center Accounts, in a consistent manner across all product offerings based out of our New Freedom, PA, location and will be hybrid.

Responsibilities include day-to-day technical support for Data Center Accounts, driving product reliability through the Continuous Improvement Process, and creating test plans for new and existing equipment,

Qualifications

• Bachelor’s degree in Engineering or a related technical/scientific field is required.
• 2+ years of technical experience (or 6+ years without degree) is required.
• Proficient in Microsoft Office tools (Word, Excel, Access, PowerPoint).
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

Responsibilities

• Provide day-to-day technical support for Data Center Accounts to Field Sales & Service globally via site visits, phone, fax, or email.
• Drive product reliability through the Continuous Improvement Process for existing and new products; create test plans for new and existing equipment.
• Maintain effectiveness during changes in responsibilities, processes, structure, or culture; collaborate to make changes successful.
• Create novel solutions with measurable value for customers and leverage technology to address problems and opportunities.
• Prioritize customer perspectives; implement service practices meeting customer and organizational needs.
• Set and communicate clear work standards; promote accountability and One Team collaboration.

Skills

Analyze and solve problems

Microsoft Office proficiency

Troubleshooting refrigeration cycle

Up to 10% travel

Education

Bachelor’s degree in Engineering or related field

2+ years of technical experience (or equivalent)

Tools

HVAC&R knowledge

Job description

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with anexperience,focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

Johnson Controls is hiring! Our Product Technical Support Engineer provides technical support to the Field Sales & Service organization, as well as our Data Center Accounts, in a consistent manner across all product offerings based out of our New Freedom, PA, location and will be hybrid.

How you will do it

• Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical SupportEngineer provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove out new and orexisting product equipment offerings.
• Maintains effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.
• Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes theinvolvementco-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.
• Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
• Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible.
• Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

What we look for

Required

• Up to 10% travel
• Bachelor’s degree in Engineering or a related Technical/Scientific field required and 2+ years’ experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products.
• Analyze and solve complex product system problems.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

SALARY RANGE: $89,000 - $149,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.