Product Sustaining Engineer/RMA Engineer - Cooling

Delta Electronics (Americas) Ltd.; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Delta Electronics Americas is seeking a Product Sustaining Engineer/RMA Thermal and Cooling Engineer to oversee the RMA process, verify warranty claims, coordinate repairs, and communicate with customers and internal teams.

This role analyzes failure data, ensures compliance with standards, and strives for quick turnarounds. Collaboration with QA, R&D, and logistics will be essential to improve processes and maintain high customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• 3+ years in RMA, QA, or electronics/power solutions.
• Familiarity with RMA processes, warranty verification, repair coordination, and failure analysis.
• Proficiency in data collection and reporting tools.
• Understanding of data centers, power electronics, thermal and cooling systems.
• Strong communication and customer service skills.
• Willingness to travel occasionally.

Responsibilities

• RMA management: process requests, verify warranty, assign RMA numbers, coordinate shipments.
• Repair and testing coordination with repair facilities to ensure timely修复 and replacement.
• Customer support and communication for RMA queries from customers and internal teams.
• Failure analysis and reporting with QA/R&D to identify root causes and corrective actions.
• Process improvement of RMA workflows and development of training materials.

Skills

RMA processes

Data collection & reporting

Customer service

Cross-functional collaboration

Problem solving

Travel readiness

Education

Bachelor’s degree in Engineering/Quality Management

Job description

Who We Are

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Key Responsibilities

The Product Sustaining Engineer/RMA Thermal and Cooling Engineer is responsible for overseeing the Return Material Authorization (RMA) process, ensuring timely and efficient handling of returned products. This includes verification of warranty claims, coordination of repairs, upgrades, and replacements, and communication with customers and internal teams. The role involves analyzing failure data, ensuring compliance with company standards, and maintaining a high level of customer satisfaction.

• RMA Management: Process RMA requests, verify warranty status, and assign RMA numbers. Coordinate the shipment of defective units to repair facilities and manage the return of repaired units to customers. Ensure compliance with customer-specific requirements and Delta RMA processes.
• Repair and Testing Coordination: Collaborate with repair facilities to ensure prompt and accurate repair or replacement of returned units. Oversee functional testing of repaired units to ensure quality and compliance with specifications.
• Customer Support and Communication: Serve as the primary point of contact for RMA-related queries from customers and internal teams. Provide clear shipping instructions and coordinate with logistics for transportation and customs clearance.
• Failure Analysis and Reporting: Collect and analyze field failure data, including defect descriptions, environmental conditions, and application details. Work with QA and R&D teams to identify root causes and recommend corrective actions.

Process Improvement: Evaluate and enhance RMA workflows to improve efficiency and reduce turnaround times. Contribute to the development of training materials and standard operating procedures for the RMA process

Minimum Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• 3+ years of experience in RMA processes, quality assurance, or a related area in the electronics or power solutions industry.
• Familiarity with RMA processes, including warranty verification, repair coordination, and failure analysis.
• Proficiency in data collection and reporting tools.
• Understanding of Data Center and Power Electronics, Thermal, and Cooling systems.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with global shipping and customs clearance procedures.
• Knowledge of quality standards and certifications (e.g., ISO 9001).
• Willingness to travel occasionally to repair sites or customer locations.

Preferred Qualifications

• Background in Data Centers
• Familiarity with global shipping and customs clearance procedures
• Knowledge of quaility standars and certifications i.e ISO 9001

Benefit at Delta Electronics Americas

Life at Delta

EEO Statement

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

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