Product Sustaining Engineer

Scotsman Ice; Fairfax (SC); On-site; USD 80,000 - 100,000; Full time

Job summary

Scotsman Ice is hiring a Product Sustaining Engineer in Fairfax, SC. The role involves supporting product lifecycle, resolving field issues, and collaborating across functions to ensure efficient product performance.

This position requires a BS in mechanical engineering, with 3–7 years of relevant experience, particularly in manufacturing environments. The ideal candidate will have strong problem-solving skills, CAD proficiency, and the ability to work cross-functionally, working up to 50% of the time in the field.

Qualifications

• 3–7 years of experience in sustaining, product, or manufacturing engineering.
• Experience supporting products in production and resolving field/warranty issues.
• Hands-on experience with root cause analysis and corrective action implementation.
• Familiarity working cross-functionally with Quality, Manufacturing, and Supply Chain.

Responsibilities

• Investigate and resolve field failures and production issues.
• Perform structured root cause analysis and implement corrective actions.
• Support quality containment activities and CAPA processes.
• Provide technical guidance to manufacturing and service teams.
• Update drawings, BOMs, specifications, and technical documentation.
• Manage component obsolescence and qualify alternate parts.

Skills

Root cause analysis and problem-solving

Experience in a manufacturing environment

Knowledge of ECN/ECR and change management

Ability to interpret engineering drawings and BOMs

Understanding of DFM and cost-reduction principles

Familiarity with quality systems and CAPA

CAD proficiency (SolidWorks preferred)

Strong cross-functional communication

Education

BS in mechanical engineering or related field

Lean / Six Sigma certification

Tools

SolidWorks

Job description

Job Details

Location: Fairfax, SC 29827

Position Type: Full Time

Salary Range: $80,000.00 - $100,000.00 per year

Shift: First

Job Title

Product Sustaining Engineer

Function/Dept.

Engineering

Reports to

VP of Engineering

Mission

The Product Sustaining Engineer is responsible for supporting released products throughout their lifecycle. This role focuses on resolving field issues, improving product reliability, reducing cost, managing component obsolescence, and implementing engineering changes. The Product Sustaining Engineer works cross-functionally with Quality, Manufacturing, Supply Chain, Service, and Product Development to ensure stable, efficient, and high-performing products in production.

Principal Activities

• Investigate and resolve field failures, warranty claims, and production issues
• Perform structured root cause analysis (RCA) and implement corrective actions
• Support quality containment activities and CAPA processes
• Provide technical guidance to manufacturing and service teams
• Initiate and manage ECNs/ECRs
• Update drawings, BOMs, specifications, and technical documentation
• Support deviation requests and disposition non-conforming material
• Validate and implement engineering design changes
• Identify and drive product improvements for reliability, performance, and cost
• Lead value engineering and cost-reduction initiatives
• Improve manufacturability (DFM/DFA)
• Incorporate lessons learned into product design standards
• Manage component obsolescence and qualify alternate parts
• Support supplier quality investigations and approve substitute components
• Troubleshoot assembly and test line issues
• Develop technical work instructions and training materials
• Support pilot builds and production ramp-ups

Financial / Risk Control

• Fulfill the financial control and risk management responsibilities inherent in the position.
• Conduct yourself in accordance with the Company code of ethics policy at all times.

Qualifications

Skills and Knowledge

• Strong root cause analysis and problem-solving skills
• Experience in a manufacturing environment
• Knowledge of ECN/ECR and change management processes
• Ability to interpret engineering drawings and BOMs
• Understanding of DFM and cost-reduction principles
• Familiarity with quality systems, CAPA, and non-conformance processes
• CAD proficiency (SolidWorks preferred)
• Strong cross-functional communication skills

Required Education/Certification

• BS in mechanical engineering or related field
• Lean / Six Sigma certification preferred

Required Experience (Minimum)

• 3–7 years of experience in sustaining, product, or manufacturing engineering
• Experience supporting products in production and resolving field/warranty issues
• Hands‑on experience with root cause analysis and corrective action implementationExperience managing engineering changes (ECNs) and updating technical documentation
• Familiarity working cross-functionally with Quality, Manufacturing, and Supply Chain

Physical and Travel Requirements

• Hands‑on experience
• Must be able to lift at least 25 lbs
• Must be able to sit and stand for long periods of time
• Must be willing to travel up to 50%