Product Support Specialist: User Help & Troubleshooting

Hanover Research; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO & holidays

401(k) matching

Health and dental benefits

Wellness perks

Community opportunities

Job summary

Hanover Research is hiring a customer/product support specialist to serve as the primary contact for digital product users, troubleshoot login, access, and functionality issues, and escalate defects to Product and Engineering. The ideal candidate has 2+ years in customer or product support, strong problem-solving and communication skills, and experience with CRM and CMS platforms.

The role includes PTO, holidays, 401(k) matching, medical and dental benefits, wellness perks, and community

Qualifications

• 2+ years in customer or product support.
• Strong problem-solving and communication skills.
• Experience with CRM and CMS platforms.

Responsibilities

• Serve as primary contact for digital product users.
• Troubleshoot login, access, and functionality issues.
• Escalate technical defects to Product and Engineering.

Skills

Customer support

Problem solving

Communication skills

CRM experience

CMS platforms

Job description

Hanover Research is hiring a customer/product support specialist to serve as the primary contact for digital product users, troubleshoot login, access, and functionality issues, and escalate defects to Product and Engineering. The ideal candidate has 2+ years in customer or product support, strong problem-solving and communication skills, and experience with CRM and CMS platforms.

The role includes PTO, holidays, 401(k) matching, medical and dental benefits, wellness perks, and community