Product Support Specialist

Insight Global; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Bioventus in Memphis is seeking a Business Analyst to partner with business colleagues and IT teams to define and document processes, capture requirements, and support system enhancements. This role emphasizes thorough analysis, clear specifications, and reliable delivery.

You will draft test scenarios, execute UAT, manage traceability, and assist training of business users while ensuring compliance with internal controls and risk policies.

Qualifications

• Bachelor’s degree preferred or 4+ years relevant experience in life sciences/medical device industry
• 2+ years’ experience in business analysis/technical analyst support
• Professional persistence, negotiation skills, managing details, planning/organization skills, and strong multi-tasking/time management
• Excellent oral and written communications skills with the ability to interface with business and technical peers

Responsibilities

• Acts as the business representative with IT teams related to applications, interfaces, enhancements, reports, and data for automation and technology process improvements
• Documents business processes and procedures, business requirements, data flow diagrams, test scenarios, test scripts, and maintains trace matrix for requirements design to test script execution
• Executes the test plan during User Acceptance Testing (UAT), identifies defects, issues, and recommends approval of the UAT and implementation phase
• Plans and communicates release features/enhancements to inform business resources of new functionality and systems
• Working with IT, supports issue identification, documentation, and resolution of technical/application issues
• Holds themselves and others accountable to conduct business in compliance with Bioventus’ Code of Compliance and Ethics, policies and procedures and internal controls
• Collaborates with Audit & Risk Management to identify business risks and develop preventive strategies

Skills

Business analysis

Requirements documentation

Communication

Time management

Negotiations

Education

Bachelor's degree preferred

Job description

• Bachelor’s degree preferred or 4+ years relevant experience in life sciences / medical device industry and 2+ years’ experience in business analysis / technical analyst support
• Professional persistence, negotiations skills, managing details, planning / organization skills, and a strong proficiency in multi-tasking and time management
• Excellent oral and written communications skills with the ability to interface with business and technical peers

Nice to Have Skills & Experience

• Medical Terminology
• Demonstrated knowledge of reimbursement processes, ICD-10 coding / terminology, medical record review, physician, clinic, patient, insurance, prescription to cash process expertise

Job Description

A client/employer of Insight Global is searching for a Business Analyst who will partner with business colleagues and technical teams to define and document business processes, system enhancement requests, and system issues. This includes, but is not limited to, research, analysis, requirements documentation, test scenarios / test script documentation, and training of business users.

Key Responsibilities:

1. 1. Acts as the business representative with the technical teams related to applications, interfaces, enhancements, reports, and data related to the evaluation and implementation of automation and technology process improvements
2. 2. Documents business processes and procedures, business requirements, data flow diagrams, test scenarios, test scripts, and maintains trace matrix for use in confirmation of requirements to design to test script execution
3. 3. Executes the test plan during user acceptance testing (UAT) through documented completion of all test scenarios, identifies defects, issues, and recommends approval of the user acceptance testing phase and subsequent implementation phase
4. 4. Plans and effectively communicates features / enhancements releases to ensure business resource are informed of new functionality and systems.
5. 5. Working with IT, supports issue identification, documentation, and resolution of technical / application issues
6. 6. Holds oneself and others accountable to conduct business in a manner compliant with Bioventus’ Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role.
7. 7. Collaborates with Audit & Risk Management function to identify business risks, and develop and implement preventive strategies for functional area.