Product Support Specialist

The Grasshopper Company; Kansas; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading manufacturer of turf equipment is seeking a Product Support Specialist to troubleshoot service issues and assist dealers. Candidates must have a mechanical background, knowledge of DC voltage, and strong communication skills. This full-time position offers an extensive benefits package, including health insurance, a pension plan, and paid holidays.

Benefits

Health, vision and dental insurance

Life Insurance

Pension Plan

401k Plan

Paid vacation

Paid holidays

Discounted child care available

Qualifications

• Must have mechanical background.
• Must have DC voltage and entry level hydraulic knowledge.
• Must be courteous and helpful on the phone.

Responsibilities

• Troubleshoot service issues with dealers and end users.
• Investigate claims for reimbursement of defective parts.
• Assist in training dealer's service personnel.

Skills

Mechanical background

DC voltage knowledge

Communication skills

Customer service

Self-motivated

Ability to work alone and with others

Job description

Overview

A family-owned business with more than 50 years of manufacturing experience, The Grasshopper Company has specialized in manufacturing True ZeroTurn riding rotary mowers since 1969. No parent corporation or outside investors make the decisions at Grasshopper. As a recognized leader in the manufacturing of turf and grounds maintenance equipment, The Grasshopper Company is always looking for talented, dedicated and hard-working people to join our team. Grasshopper offers a wide range of competitive benefits and opportunities for professional growth.

We are an equal opportunity employer. As an equal opportunity employer, The Grasshopper Company/Moridge Manufacturing, Inc. abides by applicable non-discrimination laws and will not unlawfully discriminate against any employee or applicant because of race, color, age, sex, religion, national origin, ancestry, Vietnam era veteran status, or disability.

We offer stable employment utilizing state of the art equipment and clean work facilities. Unless otherwise noted, on the job training is provided.

Responsibilities

Product Support Specialist

Responsible for troubleshooting service issues with dealers, company personnel and end users. If necessary, investigate claims for reimbursement of defective parts, review claims for labor, examine parts claimed to be defective and assist in training dealer's service personnel in service operations and updates.

Essential Functions:

• Must be able to study and learn the mechanical and technical processes, diagnostic and repair procedures
• Must be able to troubleshoot technical issues via telephone and email
• Must be able to handle routine clerical duties
• Must have strong working knowledge of Grasshopper equipment
• When necessary, must promote Grasshopper equipment and parts

Qualifications

Desire Skills & Experience:

• Must have mechanical background
• Must have DC voltage and entry level hydraulic knowledge
• Must have the ability to communicate well with a wide variety of people
• Must be courteous and helpful on the telephone
• Must be self motivated
• Must be able to work alone AND with others
• Must be able to work more than 40 hours per week, if needed
• Must be willing to travel and be gone overnight for a week or more, if needed

Benefits

Extensive benefit package including:

• Health, vision and dental insurance
• Life Insurance
• Pension Plan (better than a 401k)
• 401k Plan
• Paid vacation
• Paid holidays
• Discounted child care available

Department: Office

This is a full time position