Product Support Specialist

Pacer Group; Irvine (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Pacer Group is seeking a Product Support Specialist to perform a variety of product support duties within a team environment while following well-defined procedures and processes. This position may support one or more functions, including raw stock, parts identification, shipping, receiving, stockroom, stock handling, clean operations, and parts handling.

The ideal candidate will have strong attention to detail, basic computer skills, manual dexterity, and the ability to safely handle materials

Qualifications

• One year of product support or related experience, or demonstrated ability to perform the described position responsibilities.
• General knowledge of computer terminal operations.
• Ability to perform basic mathematical calculations.
• Ability to read and understand related forms and specifications.
• Ability to safely handle materials and follow established procedures.
• May be required to operate moving equipment and saw equipment and meet OSHA safety qualifications.
• May require a forklift operator certificate.
• Must be willing and able to work 2nd Shift: 1:30 PM–10:00 PM.
• Safety shoes are required on the first day; composite or steel toe safety shoes are acceptable.

Responsibilities

• Receive and verify incoming raw stock against documentation.
• Identify and code raw material; load/unload and move to locations.
• Identify parts and lay out dimensions for markings.
• Prepare parts and materials for shipping; complete paperwork and logs.
• Receive shipments; weigh/count; verify against documentation.
• Maintain stockroom inventory and perform cycle counts.
• Follow traveler/route sheet instructions; operate forklifts or other material-moving devices.
• Audit material storage areas to support inventory location and count accuracy.
• Observe all safety rules and maintain an orderly work area.

Skills

Shipping & Receiving

Stockroom Operations

Parts Identification

Inventory Control

Raw Material Handling

Basic Computer Skills

Parts Handling

MRP Systems

Saw Equipment Operation

Packaging

Basic Mathematics

Cleaning and Degreasing

Safety Procedures

Tools

ERP/MRP Systems

Forklift Operation

Job description

Note: Safety shoes are required on the first day. Shoes may be composite or steel toe, but they must be approved safety shoes.

Position Overview

We are seeking a Product Support Specialist to perform a variety of product support duties within a team environment while following well-defined procedures and processes. This position may support one or more functions, including raw stock, parts identification, shipping, receiving, stockroom, stock handling, clean operations, and parts handling.

The ideal candidate will have strong attention to detail, basic computer skills, manual dexterity, and the ability to safely handle materials and equipment in a production environment.

Raw Stock

• Receive incoming raw stock and verify material against documentation for identification and quantity accuracy.
• Load and unload trucks and move raw material to the proper location.
• Identify and code raw material.
• Operate saw equipment to cut stock to required dimensional specifications.
• Issue jobs according to schedule.
• Update shop floor, MRP, and other applicable systems.

Parts Identification

• Identify parts using appropriate identification methods and equipment indicated by the traveler and/or blueprint.
• Lay out exact dimensions and locations on parts for identification markings.
• Ensure parts are properly identified according to applicable specifications.

Shipping

• Prepare parts and materials for safe shipment.
• Complete required paperwork and shipping records.
• Maintain shipping logs.
• Prepare packaging according to shipment specifications.
• Enter required information into computer systems for labels, forms, and shipping records.

Receiving

• Receive shipments at the receiving dock.
• Forward materials to the appropriate team.
• Weigh or count incoming and outbound parts or materials.
• Verify received materials against applicable documentation.

Stockroom

• Receive, check, and identify parts by type or part number.
• Prepare parts for storage and place stock in the proper location.
• Select parts from stock to fill orders according to parts lists.
• Perform cycle inventory counts.
• Maintain and access necessary inventory records using a computer.

Clean Operations

• Use appropriate cleaning and degreasing methods to clean parts and equipment.
• Remove oil and contamination according to established procedures and specifications.
• Oil parts as required to prevent rust and corrosion.

Parts Handling

• Follow traveler/route sheet instructions when moving parts between functions or teams.
• Use forklifts or other material-moving devices as required.
• Package or repackage parts to prevent damage during movement or handling.
• Request and stage tooling required to support team schedules.
• Audit material storage areas to support inventory location and count accuracy.
• Observe all safety rules and regulations.
• Maintain work areas in a neat and orderly condition.
• Perform other related responsibilities as assigned.

Skills Required

Primary Skills

• Shipping & Receiving
• Stockroom Operations
• Parts Identification
• Inventory Control
• Raw Material Handling
• Basic Computer Skills
• Parts Handling

Secondary Skills

• MRP Systems
• Saw Equipment Operation
• Packaging
• Basic Mathematics
• Cleaning and Degreasing
• Safety Procedures

Minimum Qualifications

• One year of product support or related experience, or demonstrated ability to perform the described position responsibilities.
• General knowledge of computer terminal operations.
• Ability to perform basic mathematical calculations.
• Ability to read and understand related forms and specifications.
• Ability to safely handle materials and follow established procedures.
• May be required to operate moving equipment and saw equipment and meet OSHA safety qualifications.
• May require a forklift operator certificate.
• Must be willing and able to work 2nd Shift: 1:30 PM–10:00 PM.
• Safety shoes are required on the first day; composite or steel toe safety shoes are acceptable.

Preferred Qualifications

• Previous experience in manufacturing, warehouse, production, shipping/receiving, stockroom, or material handling.
• Previous forklift experience or certification.
• Experience working with MRP or inventory management systems.
• Experience reading travelers, route sheets, blueprints, or material documentation.
• Fast-paced manufacturing and production environment.
• Regular handling and movement of raw materials, parts, and equipment.
• May involve operation of forklifts, saw equipment, and other material-moving equipment.
• Requires strict adherence to safety procedures and maintaining an organized work area.
• Safety shoes are required.

Physical Requirements

• Ability to load, unload, move, and handle materials and parts.
• Ability to stand, walk, bend, and perform repetitive tasks as required.
• Manual dexterity required for handling parts, materials, tools, and equipment.
• Ability to safely operate or work around material-handling equipment as required.

Employee benefits may include, but are not limited to, health insurance (medical, dental, and vision), a 401(k)-retirement plan, and paid sick leave, in accordance with applicable federal, state, and local laws and company policy. Eligibility and benefit offerings may vary based on employment status and work location.

EEOC Compliance

Pacer Staffing LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Disclaimer

This job description is intended to provide a general overview of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change based on business needs.