Product Support Representative

Monroe Tractor; Town of Canandaigua (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Savings Account

Accident & Disease Insurance

Competitive Paid time off

Short/Long Term Disability

Annual Reviews

Base + Incentive Bonus Plans

Job summary

Monroe Tractor is seeking a Product Support Representative-Outside Sales in Canandaigua, NY. You will build long-term customer relationships in heavy equipment, selling parts and service while representing Monroe Tractor as the one-stop shop for equipment needs.

Ideal candidates have heavy equipment/AG experience and strong sales, with excellent communication and teamwork. Expect base pay with incentive bonus and comprehensive benefits, in a family-owned, growth-minded environment.

Qualifications

• Experience in heavy equipment construction or agriculture sectors.
• Prior sales experience is required.
• Able to work in a team to meet branch goals.
• Excellent customer service to build/maintain relationships.
• Clear and concise communication abilities.
• Strong sense of urgency and time management.

Responsibilities

• Assist customers by asking questions and listening to responses.
• Explain product performance, application, and benefits to customers.
• Resolve customer product issues.
• Address customer complaints with acceptable solutions.
• Help increase profit and market share in parts and service.

Skills

Heavy equipment experience

Sales experience

Communication skills

Team collaboration

Customer service

Time management

Proficient computer skills

Job description

Product Support Representative-Outside Sales

Canandaigua, New York, United States

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

• Prior experience in the heavy equipment construction and/or agriculture industry.
• Previous sales experience is required.
• Able to work within a team environment to achieve individual as well as branch goals.
• Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers.
• Clear and concise communications.
• A strong sense of urgency, managing time well.
• Proficient computer technology skills to utilize company-authorized software, internet, email, etc.

Responsibilities

• Assist customers by asking questions and listening carefully to their responses.
• Explain product performance, application, and benefits to customers.
• Resolve customer product issues.
• Address any customer complaints or concerns and come up with acceptable solutions.
• Successfully increase profit and productivity in parts and service market shares.
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$50,000 - $55,000 USD