Product Support Manager, North America

Komatsu America Corp.; Chicago (IL); Remote; USD 103,000 - 129,000; Full time

Job summary

An innovative company is seeking a Product Support Manager for its North American operations. This remote position involves diagnosing technical issues on cutting-edge electric wheel loaders and advising on best practices in surface mining equipment. The ideal candidate will have a strong background in heavy equipment repair, project management experience, and exceptional communication skills to effectively engage with customers and stakeholders. Join a forward-thinking team dedicated to fostering diversity and inclusion while driving innovation in the industry.

Qualifications

• 5 years of experience in heavy equipment repair and service.
• Exceptional verbal and written communication skills.

Responsibilities

• Diagnose and resolve technical problems on electric wheel loaders.
• Prepare reports and presentations on machine performance.
• Manage training plans for servicing agent personnel.

Skills

Project Management

Communication Skills

Technical Problem Solving

Root Cause Analysis

Predictive Maintenance Analysis

Education

Associate Degree or Technical Training

Job description

Product Support Manager, North America

Date: May 9, 2025

Location: Chicago, IL, US, 60631

Remote or Onsite: Remote Position

Location: Canada and/or the United States

Shift: 5x2 remote

Travel: Up to 50%

Responsibilities

• Diagnose and resolve technical problems on Komatsu’s Electric Wheel Loader mining equipment line.
• Advise on operational and maintenance best practices for surface mining equipment.
• Review and adjudicate warranty claims.
• Prepare reports and presentations on machine performance.
• Coordinate project start-up and manage assembly, commissioning, and delivery of machines.
• Serve as mediator for disputes and execute policy settlements.
• Conduct meetings to manage product acceptance through continuous improvement.
• Compile reports on quality issues for factory engineering review.
• Coordinate field investigations and machine testing.
• Implement factory updates to machines.
• Manage training plans for servicing agent personnel.
• Perform Root Cause Analysis (RCA) investigations.
• Analyze predictive maintenance and machine health data.

Qualifications

• Education: Associate degree or technical training related to the repair and service of heavy equipment.
• Experience: 5 years’ industry experience in the repair and service of heavy equipment.
• Demonstrated success in a project management role.
• Communication Skills: Successful candidate must demonstrate exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agents, customers, and stakeholders.

Hiring Range: The actual offer will consider experience and location.

US: $103,000 - $128,800 with a 10% bonus

Canada: $134,764.60 - $168,454 with a 10% bonus

Diversity & Inclusion Commitment

At Komatsu, we value diverse backgrounds, perspectives, and experiences. We are committed to creating a workforce reflective of our communities, fostering authenticity, ambition, and innovation towards a sustainable future.

EEO Statement

Komatsu is an Equal Opportunity Employer, providing consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.