PRODUCT SUPPORT ENGINEER - STEEL

Kress Corporation; Illinois; Vor Ort; USD 90.000 - 100.000; Vollzeit

Benefits dieser Stelle

Group Health Insurance

Life Insurance

401(k) with Company Match

Paid Vacation

Paid Holidays

Zusammenfassung

Kress Corporation in Brimfield, IL seeks a Product Support Engineer – Steel to provide technical support for steel industry equipment and ensure customer satisfaction and machine availability. You will coordinate customer visits, address inquiries with internal teams, and analyze field data to drive product improvements, traveling 20–30% as needed.

Requirements include a mechanical engineering degree and 2–3 years of heavy equipment experience, plus knowledge of hydraulic and electrical control

Qualifikationen

• Bachelor’s degree in Mechanical Engineering (or equivalent experience).
• 2–3 years in heavy equipment (steel/construction preferred).
• Understanding of hydraulic and electrical control systems.
• Experience with 3D CAD software (Unigraphics/NX preferred).
• Willingness to travel 20%–30% (short notice possible).

Aufgaben

• Coordinate customer site visits and meetings regularly.
• Respond to product-related inquiries with internal teams.
• Serve as primary contact for steel product inquiries.
• Analyze field data and drive product improvements.
• Support field reps during new product commissioning and follow-up meetings.
• Maintain and implement product improvement processes.

Kenntnisse

Multitasking

Ausbildung

Bachelor’s degree in Mechanical Engineering

Tools

Unigraphics NX

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PRODUCT SUPPORT ENGINEER - STEEL

PRODUCT SUPPORT Salary REGULAR FULL TIME Brimfield, IL, US

2 days ago Requisition ID: 1019

Salary Range: $90,000.00 To $100,000.00 Annually

Kress Corporation is the industry leader in specialty transport carrier manufacturing, with equipment operating worldwide in demanding sectors like metals and material handling.

Every Kress carrier is designed with heavy-duty construction, high load capacity, and maneuverability to deliver exceptional durability and efficiency. Our commitment to quality and innovation drives us to develop machines that meet specific application needs and provide enhanced lifecycle value.

Join us and be part of a dynamic, talented team dedicated to building world-class machinery that shapes industries around the globe!

Kress is looking for a full time Product Support Engineer – Steel Industry to join our team in the development of specialized industrial equipment for steel, construction, and mining industries. The Product Support Engineer will provide a single point of contact for the customer base and provide direct technical support as required to ensure customer satisfaction, machine availability, and product confidence.

Responsibilities –

• Coordinate, manage, and implement key customer site visits and meetings on a regular basis
• Coordinate and manage customer related inquiries and responses to product related issues with the assistance of relevant internal departments and resources
• Act as the primary point of contact for customer related inquiries for the steel industry product while utilizing necessary internal departments and resources to best deliver prompt, reliable information
• Collect and analyze field data and incorporate product improvements to new and existing steel industry product
• Provide support to the Field Representatives during new steel industry product commissioning and conduct follow up meetings with all necessary department heads
• Maintain and implement product improvement processes

Qualifications -

• Bachelor’s degree in Mechanical Engineering (will consider previous equivalent experience in lieu of degree)
• Minimum 2-3 years work experience in heavy equipment (steel/construction industry preferred)
• Solid understanding of hydraulic and electrical control systems
• Knowledge of 3D CAD software (Unigraphics/NX preferred)
• Strong ability to successfully multitask
• Availability to travel 20% -30% (some travel may require short notice)

Kress Benefits –

• Group Health Insurance including Prescriptions
• Life Insurance
• 401(k) with Company Match
• Paid Vacation
• Paid Holidays

Kress Corporation is an affirmative action equal opportunity employer offering a good work environment, competitive compensation, and an excellent benefit package that includes medical, dental, and prescription at no premium in addition to other competitive benefits.