Product Support Engineer - OFC

Copeland Corporation LLC; United States; On-site; USD 65,000 - 100,000; Full time

Job summary

Copeland Corporation LLC in Rushville, IN, is seeking a Product Support Engineer to act as the on-site technical authority and primary liaison between the manufacturing facility and product engineering. You will resolve production downtime, optimize processes, ensure quality and compliance, and provide post-sales technical support to ensure customer satisfaction.

Travel up to 25% nationwide. This role offers opportunities to drive cross-functional projects and continuous improvement on the

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or related technical field; equivalent work experience considered.
• Minimum 2 years of engineering experience in a manufacturing environment.
• Attention to detail, strong organization, and the ability to work independently or with a team.
• Results-driven with a customer service mindset; strong written and verbal communication skills.
• Willingness to travel domestically up to 25%.

Responsibilities

• Manage and coordinate efforts among cross functional teams to complete projects
• Provide product engineering support, including managing pilot parts, pilot runs and pilot data and coordinating ECN status to operations and writing deviations if required.
• Provide support for plant operations, including supporting production and manufacturing as well as in plant quality and engineering needs.
• Lead troubleshooting activities to solve customer, plant or engineering problems.
• Contribute to quality improvement projects.
• Brainstorm and lead cost improvement projects.
• Analyze and present data as needed.
• Demonstrate understanding of functional role.

Skills

Cross-functional coordination

Troubleshooting

Data analysis

Strong communication

Teamwork

Education

Bachelor's degree Electrical Engineering, Mechanical Engineering, or another relevant technical field

Equivalent relevant work experience may be considered in lieu of degree

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. As a Product Support Engineer, you will be the on-site technical authority and primary liaison between the manufacturing facility and product engineering, ensuring that production processes, quality standards, and technical specifications are strictly met. You will be asked to resolve technical issues, optimize manufacturing processes, and minimize downtime by providing proactive and reactive support on the factory floor. You will ensure quality control and compliance by performing on-site inspections of components and assemblies to ensure compliance with drawings, engineering specifications, and quality standards. You will troubleshoot and problem solve by leading and resolving design or machine issues that cause production downtime. You will actively bridge the gap between suppliers, manufacturing, and product engineering to facilitate communication, report on issues, and help to ensure swift resolution to issues. You will provide post-sales technical support to ensure customer satisfaction by maintaining high-quality standards. This position will be located at our Rushville, Indiana facility.

AS A PRODUCT SUPPORT ENGINEER, YOU WILL:

• Manage and coordinate efforts among cross functional teams to complete projects
• Provide product engineering support, including managing pilot parts, pilot runs and pilot data and coordinating ECN status to operations and writing deviations if required.
• Provide support for plant operations, including supporting production and manufacturing as well as in plant quality and engineering needs.
• Lead troubleshooting activities to solve customer, plant or engineering problems.
• Contribute to quality improvement projects.
• Brainstorm and lead cost improvement projects.
• Analyze and present data as needed.
• Demonstrate understanding of functional role.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Bachelor's degree Electrical Engineering, Mechanical Engineering, or another relevant technical field.
• Equivalent relevant work experience may be considered in lieu of degree.
• Minimum of 2 years of engineering experience in a manufacturing environment
• Attention to detail, strong organization skills and the ability to work independently or with a team are a must for success in this role.
• Results-driven personality with a customer service mindset is a plus.
• Strong communication skills whether written, verbal or otherwise required especially using moderately complex terminology and concepts.
• Must be willing to travel domestically up to 25%.

PREFERRED EXPERIENCE & SKILLS:

• Prior experience as a technical services technician HVAC experience highly desired

Schedule Assembly operates on a 4-day, 10-hour work-shift schedule. Salaried employees who are not front-line supervisors work five days to support this arrangement. They can choose between working extended hours from Monday to Thursday with a half day on Friday, or they can opt for full eight-hour workdays from Monday to Friday.

Why Work in the Rushville, IN

Our facility is located in Rushville, IN, which is less than an hour from Indianapolis. Rushville is also a short drive from larger communities such as Shelbyville, Greenfield, and Greensburg. Downtown Rushville offers shopping, local eateries, a seasonal farmer and artisan market, and a host of community activities at the Riverside Park Amphitheater. Awarded the Stellar Community designation by the State of Indiana, Rushville offers an exceptional school system, a low cost of living, and is a place where “everyone knows your name.”

#LI-GR1

About Our Location

Our 2-building campus offers a safe and clean work environment with a “family” atmosphere. We manufacture new semi-hermetic compressors and take the worn-out, failed compressors out of the field and remanufacture them to “like new” status, as well as manufacture crank shafts. Approximately 200 employees work in Rushville and are an integral part of our organization. A 2-building campus allows for learning and growth opportunities for all our team.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future.

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail]

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.