Product Support Advisor

Jobtailor; Maryland; On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor in the United States is seeking a Category Management professional to execute initiatives within assigned categories, manage supplier relationships, and promote local assortments to meet company goals. You will collaborate with planners, brokers, sales, and customer service while providing guidance to OpCo Sales Specialists.

The role emphasizes training, negotiations, and driving Earned Income programs, with a focus on cross-functional collaboration and market pricing strategies.

Qualifications

• Bachelor's degree or equivalent combination of education and experience to perform essential job functions.
• 3+ years of experience in retail, wholesale or distribution environment.
• Ability to manage conflict and reach quick resolution with facts and dialogue.
• Ability to multi-task in a fast-paced environment.
• Strong Excel skills.

Responsibilities

• Execute Category Management and other initiatives within assigned categories.
• Manage category success and support Corporate core suppliers.
• Communicate with planners, suppliers, brokers, sales team, and customer service.
• Promote local assortment within assigned categories to achieve company goals.
• Manage local supplier and broker relationships.
• Provide input, support, and guidance to OpCo Sales Specialists.
• Facilitate corporate assortment training at the OpCo as required.
• Conduct local supplier reviews and negotiations using corporate best practices.
• Negotiate supplier-funded customer deviated pricing and Earned Income programs.

Skills

Category Management

Supplier Negotiation

Merchandising Processes

Inventory Management

Sales Analysis

Market Pricing

Earned Income Management

Assortment Planning

Conflict Resolution

Customer Order Fulfillment

Excel Skills

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Excel

Job description

• Execute Category Management and other initiatives within assigned categories


• Manage Category success and support Corporate core suppliers


• Communicate with planners, suppliers, brokers, sales team, and customer service


• Manage and promote local assortment within assigned categories to achieve company goals


• Manage local supplier and broker relationships


• Provide input, support, and guidance to OpCo Sales Specialists


• Facilitate corporate assortment training at the OpCo as required


• Conduct local supplier reviews and negotiations using corporate best business practices


• Negotiate and secure supplier-funded customer deviated pricing


• Facilitate negotiations and management of local Earned Income programs


• Manage and review company Earned Income components


• Work with supplier Category Captains or Advisors for focus categories as required


• Support inventory depletion by identifying discontinued items and assisting in supplier negotiations to return products


• Drive results on focus categories and support promotional activities and selling events


• Serve as the direct line of contact for local sales and assist Sales on issues


• Create new items and vendors


• Drive increased Sysco Brand sales


• Manage category equities and market pricing with the Revenue Management team


• Collaborate and review Sales and GP results of Market Cost Price changes


• Provide market commodity and industry news and updates to the sales organization


• Support high-end customer order fulfillment and inventory management

Requirements

• Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions


• 3+ years of experience


• Experience working within a retail, wholesale or distribution environment


• Ability to manage conflict and reach quick resolution with facts and dialogue


• Ability to multi-task in a fast-paced environment


• Ability to drive positive merchandising change


• Ability to work with all levels of the organization and collaborate with dotted line reporting


• Ability to collaborate and facilitate timely communication


• Ability to work cross-functionally


• Proactive attitude to highlight and address issues as they arise


• Strong written & verbal communications skills


• Strong organizational & planning skills


• Ability to execute all Merchandising standard processes


• Strong supplier negotiation skills and ability to form a professional working relationship with suppliers and brokers


• Strong excel skills


• Applicants must be currently authorized to work in the United States

Core Competencies

Demonstrates expertise in Category Management, supplier negotiation, and local assortment promotion to drive sales and achieve company goals. Proficient in managing supplier relationships and executing merchandising processes within a retail or distribution environment.

Highest-signal resume keywords

• Category Management


• Supplier Negotiation


• Merchandising Processes


• Retail Distribution Experience


• Strong Excel Skills

Hard Skills

• Category Management


• Supplier Negotiation


• Merchandising Processes


• Inventory Management


• Sales Analysis


• Market Pricing


• Earned Income Management


• Assortment Planning


• Conflict Resolution


• Customer Order Fulfillment

Soft Skills

• Strong Written Communication


• Strong Verbal Communication


• Organizational Skills


• Planning Skills


• Proactive Attitude

Industry Keywords

• Retail


• Wholesale


• Distribution


• Supplier Relationships


• Sales Team Collaboration


• Market Commodity News


• Local Assortment


• Corporate Best Practices


• Cross-Functional Collaboration


• Dotted Line Reporting