Product Strategy Data Analyst III

Bank of America; Phoenix (AZ); Hybrid; USD 84,000 - 127,000; Full time

Job summary

Bank of America seeks a data analytics professional in the United States to perform complex analysis and modeling to minimize loss exposure and improve customer experience. You will use Excel, SAS, SQL, Tableau, and other databases to support strategies and propose policy changes within segmentation structures.

Responsibilities include building dashboards, ETL workflows, applying SQL and Python, collaborating with stakeholders, participating in Agile, and delivering scalable reporting while

Qualifications

• 1+ years of SQL and/or SAS Coding experience.
• 1+ years of Tableau experience.
• Experience with Python and statistical methods in understanding relationships in data.
• Advanced Excel proficiency.
• Strong written and oral communication skills with broad business acumen.
• Ability to manage multiple projects in a complex and rapidly-changing environment.
• Excellent time management skills.
• Ability to work independently as well as part of a team.
• Strong analytical and problem-solving skills to effectively communicate with technical and non-technical audiences and quickly elevate any risks or challenges.
• Positive Attitude and willingness to learn.

Responsibilities

• Use data science and analysis to identify trends, understand root causes, uncover actionable insights, and recommend operational improvements
• Source, validate, transform, and integrate data from workforce management, contact center, vendor, capacity, productivity, and performance platforms.
• Build and maintain dashboards, automated reports, ETL workflows, data quality checks, and recurring data distributions that support business goals and operational decision-making
• Apply SQL, Python, statistical methods, and emerging AI capabilities to support forecasting optimization, scenario analysis, and prescriptive insights
• Participate in collaborative reporting and design sessions with organizational stakeholders and business owners to design, build, and deliver scalable reporting solutions
• Attend Agile standup meetings, provide timely status updates, support UAT and deployment readiness, and effectively communicate risks, blockers, and dependencies
• Collaborate with other developers to create and maintain scalable processes, reusable logic, documentation, governance standards, and development best practices
• Partner with Performance Optimization, Scheduling, Strategic teams, technology partners, and business stakeholders to deliver insights that inform critical decisions and help achieve goals
• Manage multiple projects and shifting priorities while producing accurate, timely, and high-quality work
• Other duties as assigned

Skills

SQL/SAS

Tableau

Python

Excel

Communication

Project management

Time management

Independent work

Analytical thinking

Data visualization

Education

Bachelor’s degree in quantitative field

Tools

SSMS

Oracle

Hadoop

Teradata

SAS EG/SAS Studio

R

Job description

Bank of America seeks a data analytics professional in the United States to perform complex analysis and modeling to minimize loss exposure and improve customer experience. You will use Excel, SAS, SQL, Tableau, and other databases to support strategies and propose policy changes within segmentation structures.

Responsibilities include building dashboards, ETL workflows, applying SQL and Python, collaborating with stakeholders, participating in Agile, and delivering scalable reporting while