Product Specialist - Portuguese (Remote)

Remote Jobs; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading global SaaS company is seeking a Customer Support Specialist fluent in Portuguese. This remote-first role involves resolving customer issues, conducting product walkthroughs, and ensuring customer satisfaction. Candidates should have experience in customer support, strong analytical skills, and proficiency with databases and Microsoft tools. Join a supportive team committed to career advancement and customer success.

Benefits

Career advancement opportunities

Competitive salary and benefits

Supportive work environment

Qualifications

• Fluent verbal and written communication skills in Portuguese.
• Previous experience in a customer support role or at a start-up.
• Strong analytical background with numbers.
• Solid verbal, written, and interpersonal communication skills.
• Experience with databases and Microsoft Office tools.

Responsibilities

• Take ownership of customer issues reported and ensure effective resolution.
• Conduct product walkthroughs and address customer inquiries.
• Research, diagnose, and troubleshoot customer issues.
• Provide prompt and accurate feedback through various channels.
• Record and close all issues, striving to exceed expectations.

Skills

Fluency in Portuguese

Customer support experience

Analytical skills

Strong interpersonal communication

Experience with databases

Tools

SQL

Microsoft Excel

PowerPoint

Job description

Employer Industry: B2B SaaS (Software as a Service) for the Short-Term Rental and Hospitality Industry

Why consider this job opportunity:

• Opportunity for career advancement across various departments (Sales & Success, Data Analytics, Marketing, etc.)
• Work with an industry-leading product that has thousands of satisfied customers worldwide
• Join a global team of passionate individuals in a remote-first organization
• Engage in a supportive work environment that values open communication and customer success
• Competitive salary and benefits package

What to Expect (Job Responsibilities):

• Take ownership of customer issues reported and ensure problems are resolved effectively
• Conduct product walkthroughs and provide solutions to customer inquiries
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers through various communication channels
• Record and close all issues appropriately while striving to exceed customer expectations

What is Required (Qualifications):

• Primary fluency in verbal and written communication skills in Portuguese
• Previous experience in a customer support role or at a start-up
• Strong analytical background, particularly with math and numbers
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with databases (including SQL queries), Microsoft Excel, and PowerPoint

How to Stand Out (Preferred Qualifications):

• Familiarity with Zohodesk or other support/service software
• Empathy and patience in customer interactions
• Curiosity and a problem-solving mindset

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.