Product Specialist (EU)

Alphalifesciences; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

AlphaLife Sciences seeks a Product Specialist/Customer Success professional to configure and support AI-enabled clinical research software. You will train users, manage client projects, and support pre-sales activities.

Excellent communication and the ability to translate client needs into effective solutions are essential. The role focuses on delivering within scope and timeline across multiple clients, with opportunities to deploy new features, generate reports, and maintain both production

Qualifications

• Experience configuring, supporting or implementing software solutions.
• Strong ability to understand client requirements and articulate solutions.
• Excellent verbal and written communication skills.

Responsibilities

• Solutioning and configuration of applications to meet customer needs such as workflows, document types, AI prompts, and customer style guides.
• Training of users and administrators on product usage.
• Manage and coordinate customer projects to deliver within scope and timeline.
• Provide post-go-live administrative support for multiple clients.
• Support pre-sales activities including understanding customer needs and proposing solutions.
• Analyze and deploy new product features.
• Maintain production and sandbox environments.
• Create regular and ad hoc customer reports.

Skills

Software configuration

Customer success

Consulting

Communication

Education

Bachelor's degree or equivalent

Job description

About the job

About Us

In 2020, a group of senior technology and product experts from Google and Verily China decided to delve into the intelligent digitalization of life science clinical research. Their findings resulted in AlphaLife Sciences, a pioneer in the fusion of life sciences and AI computer science as an AI-enabled integrated clinical research platform. Our flagship product, AuroraPrime, integrates Generative AI and Large Language Models (LLMs) into a powerful AI-driven SaaS platform.

Trusted by global top MNCs, our innovations accelerate drug development and market entry. We are committed to globalizing AuroraPrime to enhance clinical trials and real-world research by leveraging cutting-edge AI, cloud computing, and big data. We help our clients achieve clinical operational efficiency, automate processes, and make smarter decisions to get their products to market faster.

We are proud partners with Microsoft’s Pegasus Program, Google for Startups, and Johnson & Johnson Innovation JLABS, delivering cutting-edge solutions like Generative AI-Copiloted Medical Writing, Intelligent EDC and Data Management, and Agile Trial Management.

Responsibilities

• Solutioning and configuration of applications to meet customer needs, including but not limited to workflows, document types, AI prompts, and customer style guides and formats
• Training of users and administrators on the use of products
• Manage and coordinate customer projects, ensuring successful delivery within scope and timeline
• Provide post-go-live administrative support for multiple clients
• Support pre-sales activities including understanding customer business needs, demonstrating solutions (virtually or in person at conferences), and contributing to solution proposals
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports

Requirements

• Experience with configuring/supporting/implementing software solutions. Experience with clinical, drug R&D, or regulatory submission software is highly preferred
• 1-5 years product specialist, customer success or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Nice to Have

• Understanding of life sciences drug development process
• Understanding of life sciences compliance requirements

AlphaLife Sciences is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status. If you require a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please notify our recruiters at any stage of the process.

Please note: Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. At this time, AlphaLife Sciences is unable to sponsor visas for applicants.