Product Specialist 1

Adacel; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Vacation & holidays

401K with company match

Healthcare benefits

Dental & Vision

Life Insurance

Job summary

Adacel in Orlando, FL is seeking a Product Specialist I, an ATC SME, to support training, testing and validation across Adacel products. You will work in either Customer Support and Training or System Validation Testing tracks and coordinate with leadership to deliver timely results.

The role requires 5+ years in ATC services or piloting, deep knowledge of Windows OS, and experience with ATC training or flight simulators.

Qualifications

• Bachelor's degree in relevant field or equivalent experience.
• 5+ years of relevant ATC services or piloting experience in civilian or military environments.
• Advanced knowledge of Microsoft Windows XP, Windows 7, and Windows 10.
• Previous experience in Training and/or Simulator usage in ATC or Flight Simulators.
• Proficient using Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Must currently have or have the ability to obtain a U.S. passport and pass FAA background checks.
• Ability to travel up to 60% annually.
• Active Driver’s License.

Responsibilities

• Coordinates with the Lead, Product Specialist and the Manager, Operational Support Services on work status and scheduling.
• Maintains files in compliance with Quality Assurance and ISO requirements.
• Assists with documentation of product features, internal process documents and reports.
• Reviews and modifies content located in Adacel’s knowledge base software.
• Collaborates with Engineering on Software and System testing activities.
• Assists with System and Software Requirements definition and review.
• Creates detailed Test verification specifications and traces test cases to System and Software.
• Assists with the implementation and configuration of Test Automation or Infrastructure initiatives.
• Performs duties in either Customer Support and Training or System Validation Testing track.
• Other duties as assigned by Supervisor.

Skills

ATC experience

Piloting experience

Software testing

Team collaboration with Engineering

Windows proficiency

MS Office proficiency

Travel readiness

Driver's license

Education

Bachelor's degree in relevant field

Tools

NexGen ATC

Flight Simulation tools

Job description

The Product Specialist I is an Air Traffic Control (ATC) Subject Matter Expert who is expected to be well-rounded in their knowledge of all Adacel products to facilitate the support, training, testing and validation of the systems. S/he will be assigned to either the Customer Support and Training track or the System Validation Testing track.

Essential Duties and Responsibilities:

• Coordinates with the Lead, Product Specialist and the Manager, Operational Support Services on work status and scheduling to ensure that work is completed in a timely and efficient manner.
• Maintains files in compliance with Quality Assurance and ISO requirements.
• Assists with documentation of product features, internal process documents and reports.
• Reviews and modifies content located in Adacel’s knowledge base software.
• May be required to perform the following Testing duties and responsibilities:
• Working in close collaboration with the Engineering development team to perform Software and System implementation and verification testing.
• Assisting with System and Software Requirements definition and review.
• Creating detailed Test verification specifications and tracing test cases to System and Software.
• Assisting with the implementation and configuration of Test Automation or Infrastructure initiatives.
• System Validation Testing Track
• Customer Support and Training Track
• Performs other duties as assigned by Supervisor.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify, add, or remove duties and responsibilities as business needs require.

Supervisory Responsibilities:

• None

Qualifications:

Required

• Bachelor's degree in relevant field or equivalent experience
• 5+ years of relevant experience in ATC services or piloting in a civilian or military environment.
• Advanced knowledge of Microsoft Windows XP, Windows 7, and Windows 10.
• Previous experience in Training and/or Simulator usage in ATC or Flight Simulators.
• Proficient using Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Must currently have or have the ability to obtain a U.S. passport.
• Must be able to pass an FAA background check.
• Must be able to pass background and security checks to enable access to military sites.

Other Required Qualifications:

• Ability to adhere to Adacel’s Drug Free Workplace Policy.
• Must be able to pass an Adacel background check while employed.
• Ability to travel up to 60% annually.
• Active Driver’s License

Physical Requirements:

• Occasional lifting – up to 50 lbs.
• Repetitive wrist, hand, and finger movement.
• Previous Radar Experience.
• Previous Software Testing, Quality Assurance or Product Assurance experience
• Instructor Certification
• CTO Rating
• Actively controlled air traffic at more than one category Level 9 or higher (or equivalent) air traffic control tower.
• 10 years of experience actively controlling in an air traffic control tower.
• 5 years of experience actively controlling in a terminal radar approach control.
• Actively controlled air traffic within the last 5-years.
• Experience with NexGen ATC and Navigation procedures.
• Experience with developing ATC training programs and/or ATC operational procedures.
• Two weeks of vacation, seven paid holidays, one floating holiday, plus up to 40 hours banked holiday time.
• Sick time accruals.
• 401K plan with company match.
• Healthcare Benefits, Dental, Vision, Life Insurance, 401K, STD and LTD