Product Specialist 1

Adacel; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Paid time off & holidays

Job summary

Adacel seeks a Product Specialist I, an ATC subject matter expert, who will support, train, test, and validate systems across two tracks: Customer Support/Training or System Validation Testing.

The role involves coordinating with leadership, maintaining QA-compliant files, and contributing to feature documentation and testing efforts. Some travel and security clearances are required.

Qualifications

• Requires a Bachelor's degree or equivalent experience.
• 5+ years of ATC services or piloting experience in civilian or military environments.
• Advanced knowledge of Windows XP, Windows 7, and Windows 10.
• Experience with Training and/or Simulator usage in ATC or Flight Simulators.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must have or obtain a U.S. passport and pass FAA background checks.

Responsibilities

• Coordinate with Lead, Product Specialist and Manager on work status and scheduling.
• Maintain files in compliance with QA and ISO requirements.
• Assist with documentation of product features and knowledge base content.
• Review and modify content in Adacel knowledge base and test requirements.

Skills

Windows OS knowledge

MS Office proficiency

ATC training/simulation experience

Testing/QA experience

Education

Bachelor's degree in relevant field or equiv. experience

Tools

NexGen ATC

Radar experience

ATC training software

Job description

The Product Specialist I is an Air Traffic Control (ATC) Subject Matter Expert who is expected to be well-rounded in their knowledge of all Adacel products to facilitate the support, training, testing and validation of the systems. S/he will be assigned to either the Customer Support and Training track or the System Validation Testing track.

Essential Duties and Responsibilities:

• Coordinates with the Lead, Product Specialist and the Manager, Operational Support Services on work status and scheduling to ensure that work is completed in a timely and efficient manner.
• Maintains files in compliance with Quality Assurance and ISO requirements.
• Assists with documentation of product features, internal process documents and reports.
• Reviews and modifies content located in Adacel’s knowledge base software.
• May be required to perform the following Testing duties and responsibilities:
• Working in close collaboration with the Engineering development team to perform Software and System implementation and verification testing.
• Assisting with System and Software Requirements definition and review.
• Creating detailed Test verification specifications and tracing test cases to System and Software.
• Assisting with the implementation and configuration of Test Automation or Infrastructure initiatives.
• System Validation Testing Track
• Customer Support and Training Track
• Performs other duties as assigned by Supervisor.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify, add, or remove duties and responsibilities as business needs require.

Supervisory Responsibilities:

• None

Qualifications:

Required

• Bachelor's degree in relevant field or equivalent experience
• 5+ years of relevant experience in ATC services or piloting in a civilian or military environment.
• Advanced knowledge of Microsoft Windows XP, Windows 7, and Windows 10.
• Previous experience in Training and/or Simulator usage in ATC or Flight Simulators.
• Proficient using Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Must currently have or have the ability to obtain a U.S. passport.
• Must be able to pass an FAA background check.
• Must be able to pass background and security checks to enable access to military sites.

Other Required Qualifications:

• Ability to adhere to Adacel’s Drug Free Workplace Policy.
• Must be able to pass an Adacel background check while employed.
• Ability to travel up to 60% annually.
• Active Driver’s License

Physical Requirements:

• Occasional lifting – up to 50 lbs.
• Repetitive wrist, hand, and finger movement.
• Previous Radar Experience.
• Previous Software Testing, Quality Assurance or Product Assurance experience
• Instructor Certification
• CTO Rating
• Actively controlled air traffic at more than one category Level 9 or higher (or equivalent) air traffic control tower.
• 10 years of experience actively controlling in an air traffic control tower.
• 5 years of experience actively controlling in a terminal radar approach control.
• Actively controlled air traffic within the last 5-years.
• Experience with NexGen ATC and Navigation procedures.
• Experience with developing ATC training programs and/or ATC operational procedures.
• Two weeks of vacation, seven paid holidays, one floating holiday, plus up to 40 hours banked holiday time.
• Sick time accruals.
• 401K plan with company match.
• Healthcare Benefits, Dental, Vision, Life Insurance, 401K, STD and LTD