Product Specialist

CloudSEK; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Food, unlimited snacks and drinks

Job summary

CloudSEK is seeking a Cybersecurity Operations Analyst to join our remote, globally distributed team. You will blend Product Support, Cyber Threat Takedown Operations, and Security Event Analysis to defend customersʼ digital assets.

Ideal candidates have 1–2 years in cybersecurity or threat detection, strong communication, and the ability to work in rotating shifts covering LTAM and US time zones.

Qualifications

• Bachelor’s degree in Technology, Cybersecurity, or related fields.
• Strong interest or experience in cybersecurity, threat intelligence, or SOC operations.
• Experience with support ticketing tools (Freshdesk, Zendesk, Jira Service Desk).

Responsibilities

• Serve as the first point of contact for customer issues via email, chat, or phone.
• Monitor alerts and incidents on the CloudSEK portal and perform initial triage.
• Document response steps and escalate incidents per protocols.
• Stay updated on cyber threats and tooling to improve detection.

Skills

Technology

Cybersecurity

Threat detection

Communication

Rotational shifts

Education

Bachelor's degree in Technology or Cybersecurity

Tools

Freshdesk

Zendesk

Jira Service Desk

VirusTotal

SIEM

Job description

WHO ARE WE?

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

CloudSEK** ,** one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

CloudSEK’s Product Suite:

• CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
• A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK’s BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
• CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third‑party dependencies.

Key Milestones:

• 2016 : Launched our first product.
• 2018 : Secured Pre-series A funding.
• 2019 : Expanded operations to India, Southeast Asia, and the Americas.
• 2020 : Won the NASSCOM‑DSCI Excellence Award for Security Product Company of the Year.
• 2021 : Raised $7M in Series A funding led by MassMutual Ventures.
• Awards & Recognition : Won NetApp Excellerator’s “Best Growth Strategy Award,” CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
• 2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault.

About the Role:

CloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support , Cyber Threat Takedown Operations , and Security Event Analysis. You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.

This position is ideal for candidates who are early to mid in their cybersecurity career with 1‑2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.

Key Responsibilities:

1. Technical Product Support (CloudSEK Product) – L1

• Serve as the first point of contact for customer issues via email, chat, or phone.

• Troubleshoot and resolve basic technical issues using documentation and internal tools.

• Record and track support issues in our ticketing system with clarity and precision.

• Collaborate with engineering and security teams to elevate unresolved issues.

• Contribute to user guides and help documentation for common support queries.

• Continuously learn and apply knowledge of cybersecurity and threat detection.

2. Brand Protection & Takedown Analyst

• Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms.

• Initiate and manage takedown requests across hosting providers, registrars, and platforms.

• Provide timely follow‑ups and status updates to internal teams and stakeholders.

• Assist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse.

• Work closely with the intelligence team to map phishing campaigns and related threat infrastructure.

3. L1 Security Analyst (SOC/Threat Monitoring)

• As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.

• Conduct initial triage and classification of potential threats.

• Document response steps and elevate incidents as per defined protocols.

• Stay updated with the latest cyber threats, TTPs, and security advisories.

• Apply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling.

Desired Qualifications & Skills:

• Bachelor’s degree in Technology, Cybersecurity, or related fields.

• Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.

• Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.

• Strong communication skills (written & verbal).

• Ability to work independently in a rotational shift environment supporting global customers.

• Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).

• Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).

• Basic knowledge of cloud security, APIs, or red teaming (bonus, not required).

• Proficiency with scripting (Python, Bash) or automation is a plus.

• Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.

Working Conditions:

• Work Mode: Remote.

• Working hours: Rotational shifts to support a 24x7 operation but would mostly be to cover our customers in LTAM and USA (EST and PST).

Why Join Us?

• Work at the intersection of cybersecurity , AI , and digital risk protection.

• Exposure to real-world cyber threats, takedown operations, and incident response.

• Learn from seasoned cybersecurity professionals in a fast-paced startup environment.

• Opportunity to grow your career in Cyber Security with practical application

Benefits of Joining CloudSEK

We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

• Flexible working hours.
• Food, unlimited snacks and drinks are all available while at office.

And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!

CloudSEK is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.