Product Specialist

MedPro Systems LLC; New Jersey; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Work Environment

Professional Development Opportunities

Health Insurance

Job summary

MedPro Systems LLC is looking for a Product Specialist to serve as a pre-sales consultant for our customers. This critical role will involve working closely with sales and implementation teams to translate complex customer needs into practical solutions, ensuring a smooth transition from discovery to implementation.

The ideal candidate will have strong technical skills, experience in the healthcare data field, and a passion for working directly with customers to improve their experiences. The position requires excellent communication skills and a proactive approach to problem-solving.

Qualifications

• 2-5 years of experience in a customer-facing or technical role.
• Strong understanding of healthcare or data services.
• Experience with APIs or data integrations preferred.

Responsibilities

• Support pre-sales activities from discovery through implementation.
• Deliver tailored product demos and technical presentations.
• Translate customer needs into solution recommendations.
• Capture customer feedback for product improvements.

Skills

Communication Skills

Technical Discovery

Customer Engagement

Data Integration Knowledge

Education

Bachelor’s degree in business, technology, healthcare, or related field

Tools

Salesforce.com

Microsoft Excel

Postman

Jira

Job description

POSITION SUMMARY

The MedPro Product Specialist serves as a pre‑sales consultant to prospective and existing customers. Working in partnership with our sales, customer success, product, and implementation teams, the role shapes decisions around products, data services, APIs, integrations, and workflows that solve our customer’s business, compliance, and data management challenges.

This position is well suited for someone who enjoys working directly with customers, translating business needs into practical solutions, demonstrating capabilities, and supporting sales opportunities from discovery through proposal, RFP/RFI response, solution definition, and a supporting role in ongoing customer success.

The role requires strong communication skills, comfort with data and technology, curiosity about customer problems, and the ability to explain complex solutions in clear, practical terms.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Pre‑Sales and Sales Support

• Partner with Sales to support prospect and customer opportunities from initial discovery through solution recommendation, proposal, and implementation handoff.
• Lead or support technical discovery sessions with prospects and customers to align business goals, compliance needs, data requirements, application environments, workflows, integration needs, and decision criteria with MedPro’s products and services.
• Support opportunity qualification by identifying technical fit, potential risks, implementation considerations, dependencies, and customer readiness.
• Support presentations, proposals, and customer meetings with clear technical and business‑oriented explanations.

Product Demonstrations and Technical Presentations

• Deliver tailored product demonstrations for prospects and customers.
• Demonstrate MedPro capabilities related to healthcare licensing data, HCP/HCO data management, APIs, data files, integrations, and platform functionality.
• Configure or prepare demo scenarios that reflect customer workflows, use cases, and business challenges.
• Explain technical concepts such as data flows, matching logic, integrations, API usage, file exchange, system touchpoints, and data quality processes in a way that is easy for non‑technical audiences to understand.
• Create and maintain reusable demo scripts, demo data examples, technical FAQs, and presentation materials.

RFP/RFI and Proposal Support

• Support technical responses for RFPs, RFIs, security questionnaires, vendor assessments, data questionnaires, and related customer procurement requests.
• Coordinate input from internal teams, including Product, Development, Security, Legal, Customer Success, Data Quality, and Operations, to ensure responses are accurate and complete.
• Maintain reusable response content, standard solution language, and product capability descriptions.
• Help ensure RFP/RFI responses clearly communicate MedPro’s capabilities, differentiators, assumptions, and fit for the customer’s stated needs.

Solution Definition and Integration Support

• Translate customer requirements into practical solution recommendations, high‑level workflows, data exchange models, and implementation approaches.
• Develop or contribute to solution summaries, integration notes, data mapping documentation, business requirements, and internal handoff materials.
• Work with internal teams to validate technical feasibility, delivery considerations, and customer‑specific requirements.
• Support proof‑of‑concept activities, pilot discussions, data evaluations, and technical validations when needed.
• Help ensure a smooth transition from pre‑sales solution definition to post‑sale implementation by documenting customer goals, scope, assumptions, risks, and key decisions.

Customer, Product, and Market Feedback

• Capture recurring customer requirements, integration needs, objections, competitive themes, and market trends.
• Share customer and prospect feedback with Product, Development, Customer Success, and leadership to support roadmap discussions and process improvements.
• Monitor industry trends, regulatory developments, and competitive activity that may affect MedPro’s customers and market positioning.
• Attend trade shows, customer visits, and industry events as needed to support Sales and gather market insight.

Internal Enablement and Cross‑Functional Collaboration

• Develop and deliver training for Sales, Customer Success, Support, Data Quality, and other internal teams on MedPro products, customer use cases, technical capabilities, and solution positioning.
• Contribute to internal knowledge bases, process documentation, solution playbooks, demo materials, and product reference content.
• Collaborate with Development, Product, Customer Success, Sales, and Operations to improve customer and partner processes and internal readiness.
• Use project management and collaboration tools to track decisions, requirements, timelines, follow‑ups, and deliverables.

EDUCATION/CERTIFICATION

• Bachelor’s degree required; coursework in business, technology, data, analytics, healthcare, life sciences, or a related field is preferred.
• Experience supporting enterprise sales cycles, customer demos, technical discovery, proposals, RFPs/RFIs, or solution design is preferred.
• Experience in healthcare, life sciences, pharmaceutical, medical device, data services, compliance, or enterprise software is a plus.
• Prior experience working with APIs, data integrations, CRM systems, databases, or technical implementation teams is strongly preferred.

JOB QUALIFICATIONS

• Help Sales and Customer Success clearly define customer needs and solution fit.
• Deliver strong technical discovery, demos, presentations, and proposal support.
• Produce accurate, useful, and timely RFP/RFI and technical response content.
• Translate customer requirements into clear solution recommendations and implementation handoff materials.
• Build confidence with prospects, customers, and internal teams.
• Improve reusable sales enablement materials, demo assets, technical documentation, and solution playbooks.
• Identify patterns in customer needs that help improve MedPro’s products, services, and market positioning.
• Remain curious and open to new technologies and approaches that may challenge current paradigms, weighing prior successes against future opportunities.

YEARS’ EXPERIENCE

2–5 years or more of professional experience in a customer‑facing, technical, product, consulting, implementation, sales engineering, pre‑sales, technical sales, or solution consulting role.

TECHNOLOGY/SOFTWARE KNOWLEDGE

• APIs, web services, or technical integrations
• SQL or database querying
• Data files, data mapping, and data exchange processes
• Data quality, master data, matching, enrichment, or stewardship concepts
• Salesforce.com or other CRM platforms
• Postman or similar API testing tools
• Jira, Confluence, or similar collaboration and project tracking tools
• Microsoft Excel or other data analysis tools
• Enterprise software, SaaS platforms, or data services
• Healthcare, life sciences, HCP/HCO data, compliance, commercial operations, or master data management

REQUIRED TRAVEL

5–10%

PHYSICAL REQUIREMENTS

• Exert up to 10 pounds of force occasionally and/or negligible force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Require close visual acuity to perform tasks such as preparing and analyzing data and figures; transcribing; viewing a computer screen and extensive reading. Occasionally move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 70% of the time.