Product Service Manager

Kirby-Smith Machinery, Inc.; Fort Worth (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Above-Average Industry Pay

Comprehensive Benefits Package (incl.)

401K Plans with Company Match

Generous PTO/Paid Holidays

Short/Long Term Disability

Growth Opportunities

Paid Training

Family-Owned and Operated

Health and Wellness

Job summary

Kirby-Smith Machinery, Inc. is seeking a Field Product Service Manager - Wirtgen to supervise a team of field mechanics responsible for repair and maintenance of Wirtgen equipment, ensuring timely service and minimal unproductive time.

The role requires five years of tech and supervisory experience, strong communication, and solid organizational skills. You will manage work orders, quotes, safety, training, and performance, with on-site attendance expected.

Qualifications

• High School Education or Equivalent.
• Five (5) years combined experience as a technician in a related field and supervisory experience.
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications.
• Excellent verbal and written communication skills.
• Excellent organizational skills to appropriately manage a high volume of department paperwork.
• Experience or training in management concepts and practices or the willingness and ability to obtain and apply such training in an acceptable and approved manner.

Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility
• Researches the scope of repair and prepares quotes for customers
• Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards
• Determines which repairs are warrantable and which are to be billed to the customer
• Monitors progress of repairs and communicates with customers on the status
• Monitors work in process to achieve labor goals of a maximum of 60 hours per technician
• Tracks and schedules factory campaigns and ensures they are completed by set deadlines
• Monitors and tracks parts returns
• Completes all paperwork related to the department promptly
• Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
• Manages employee performance appraisals in a productive and timely manner
• Maintains open and continuous communications with the Service Manager on work issues and employee matters
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance

Skills

Team leadership

Communication

Project coordination

Problem solving

Education

High School Education or Equivalent

Tools

Microsoft Office

Job description

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

• Above-Average Industry Pay
• 401K Plans with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Paid Training
• Family-Owned and Operated
• Health and Wellness

Field Product Service Manager - Wirtgen Position Purpose

Responsible for supervising a team of field mechanics to efficiently manage the repair and maintenance of Wirtgen group equipment that falls within the scope of responsibility by utilizing the assets available in an effective and timely manner, keeping unproductive time to a minimum.

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility
• Researches the scope of repair and prepares quotes for customers
• Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards
• Determines which repairs are warrantable and which are to be billed to the customer
• Monitors progress of repairs and communicates with customers on the status
• Monitors work in process to achieve labor goals of a maximum of 60 hours per technician
• Tracks and schedules factory campaigns and ensures they are completed by set deadlines
• Monitors and tracks parts returns
• Completes all paperwork related to the department promptly
• Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
• Manages employee performance appraisals in a productive and timely manner
• Maintains open and continuous communications with the Service Manager on work issues and employee matters
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance
• High School Education or Equivalent
• Five (5) years combined experience as a technician in a related field and supervisory experience
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Excellent verbal and written communication skills
• Excellent organizational skills to appropriately manage a high volume of department paperwork.
• Experience or training in management concepts and practices or the willingness and ability to obtain and apply such training in an acceptable and approved manner
• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and/or wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
• Physical ability to perform for extended hours
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Field Product Service Manager - Wirtgen Benefits

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plans with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-Owned and Operated
• Health and Wellness

Field Product Service Manager - Wirtgen Position Purpose

Responsible for supervising a team of field mechanics to efficiently manage the repair and maintenance of Wirtgen group equipment that falls within the scope of responsibility by utilizing the assets available in an effective and timely manner, keeping unproductive time to a minimum.

Field Product Service Manager - Wirtgen Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility
• Researches the scope of repair and prepares quotes for customers
• Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards
• Determines which repairs are warrantable and which are to be billed to the customer
• Monitors progress of repairs and communicates with customers on the status
• Monitors work in process to achieve labor goals of a maximum of 60 hours per technician
• Tracks and schedules factory campaigns and ensures they are completed by set deadlines
• Monitors and tracks parts returnsli>
• Completes all paperwork related to the department promptly
• Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
• Manages employee performance appraisals in a productive and timely manner
• Maintains open and continuous communications with the Service Manager on work issues and employee matters
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance

Field Product Service Manager - Wirtgen Minimum Qualifications

• High School Education or Equivalent
• Five (5) years combined experience as a technician in a related field and supervisory experience
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Excellent verbal and written communication skills
• Excellent organizational skills to appropriately manage a high volume of department paperwork.
• Experience or training in management concepts and practices or the willingness and ability to obtain and apply such training in an acceptable and approved manner

Field Product Service Manager - Wirtgen Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and/or wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
• Physical ability to perform for extended hours
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is a safety-sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.