Product Service Coordinator

Baxter International Inc.; Skaneateles Falls (NY); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401k with company match

Employee Stock Purchase Plan

Paid time off

Paid holidays

Flexible Spending Accounts

Parental leave

Job summary

Baxter International Inc. is seeking a Product Service Coordinator to support depot service and repair operations for medical devices.

You will manage service transactions in SAP, coordinate repair activities, process customer orders, and ensure documentation throughout the repair lifecycle. Responsibilities include creating orders, handling returns, communicating estimates, and collaborating with Quality, Regulatory, and other teams to move products efficiently through the service process back

Qualifications

• High School Diploma or equivalent required.
• 1+ years in service operations, orders, or logistics.
• Experience with computer-based order and service systems.

Responsibilities

• Receive and process returned medical devices in SAP.
• Create and maintain service records and billing details.
• Document repair information and service transactions in SAP.
• Create sales, exchange, loaner, and outbound delivery orders.
• Communicate repair estimates and order status to customers.
• Collaborate with internal teams to support investigations and operations.
• Document customer complaints and MDR-related events.
• Assist with receiving and warehouse activities as needed.

Skills

Data entry

Microsoft Office

Customer service

Data processing

Education

High School Diploma or equivalent

Tools

SAP

Microsoft Office Suite

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

As a Product Service Coordinator, you will play a key role in supporting Baxter's depot service and repair operations for medical devices, including patient monitors, EKG machines, vision screeners, and other Baxter products. In this role, you will manage service transactions in SAP, coordinate repair activities, process customer orders, and ensure accurate documentation throughout the repair lifecycle. This position combines system-based work, customer communication, and operational support to help move products efficiently through the service process and back to customers.

What You'll Do

• Receive and process returned medical devices, verify product information, and enter service-related details into SAP.
• Create and maintain service records, including customer account information, billing details, return authorizations, costs, revenue data, and repair documentation.
• Review incoming service paperwork and technical findings, then accurately document repair information, complaint records, and service transactions within SAP.
• Create sales orders, exchange orders, loaner orders, and outbound deliveries to support repair and replacement activities.
• Communicate with customers regarding repair estimates, purchase orders, payment information, service status updates, and product returns.
• Partner with Quality, Regulatory, Customer Service, Shipping, Technical Support, Engineering, Credit, and other internal teams to support complaint investigations and service operations.
• Identify and document customer complaints, escalating potential MDR-related events and quality concerns through established processes.
• Support receiving and warehouse activities as needed, including assisting with the processing and handling of returned devices.

What You'll Bring

• High School Diploma or equivalent.
• 1+ years of experience in service operations, customer service, order management, logistics, administrative support, data processing, or a related environment.
• Experience working with computer-based systems to process orders, service transactions, customer information, or operational documentation.
• Ability to accurately enter and manage data in multiple systems while supporting a high-volume workflow.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to type a minimum of 40 words per minute.
• Ability to lift and move materials weighing up to 40 pounds.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $44,800 - $61,600. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.