Product & Sales Support Specialist, Motorcoaches

Daimler Truck North America; Jacksonville (FL); Hybride; USD 104 000 - 133 000; Plein temps

Avantages offerts par ce poste

Annual bonus program

401k company match up to 6%

Non-elective company contribution 3-7%

4 weeks paid vacation

13+ holidays

8 weeks parental leave

Employee assistance program

Healthcare plans

Wellness programs

Onsite fitness

Tuition assistance

Volunteer paid time off

Disability plans

Résumé du poste

Daimler Coaches North America seeks a Product & Sales Support Specialist to grow the U.S. coach business, linking the DCNA sales team with European manufacturing to ensure vehicle specifications, production orders, and market needs are accurately managed from order intake through delivery.

This hybrid role requires a bachelor’s degree and five years in sales support or related fields, with strong SAP, CRM, and MS Office skills, and excellent communication and organization.

Qualifications

• Bachelor’s degree required with five years of relevant experience in sales support, customer service, logistics, product management, or related B2B environment.
• Strong computer skills including Microsoft Office, SAP, CRM platforms, and order management tools.
• Strong organizational skills to manage multiple projects and priorities accurately and efficiently.
• Excellent written and verbal communication with professional customer service etiquette.
• High accountability, integrity, attention to detail and follow-through.
• An attached resume is required.

Responsabilités

• Act as the primary interface between the DCNA sales team, coach manufacturing plants, and product development/engineering teams in Europe.
• Support accurate documentation and processing of vehicle specifications, production orders, and related sales order activity.
• Work closely with Sales Managers to align technical vehicle specifications with customer requirements.
• Monitor production timelines, build slots, order changes, and factory inquiries to ensure timely and accurate vehicle delivery.
• Maintain vehicle order records and documentation in SAP and related order files.
• Submit, track, and monitor vehicle compliance documentation to support regulatory, internal, and delivery requirements.
• Submit yearly vehicle certification packages with EPA and CARB and support overall vehicle regulatory compliance for the U.S. market.
• Prepare regular updates and reporting on production orders, sales activity, product updates, and market developments.
• Conduct market research on the North American motorcoach market, including trends, segments, regions, and competitive activity.
• Support U.S. product development by turning market, field staff, and customer feedback into actionable product update recommendations.

Connaissances

Microsoft Office

SAP

CRM platforms

Order management tools

Excellent communication

Multitasking

Formation

Bachelor’s degree in related field

Outils

SAP

CRM platforms

Description du poste

Inside the Role

Daimler Coaches North America is seeking a Product & Sales Support Specialist to support the continued growth of our coach business in the U.S. market. This role serves as an important link between the DCNA sales team and our manufacturing partners in Europe, helping ensure vehicle specifications, production orders, documentation, and market requirements are accurately managed from order intake through delivery.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $104,000.00 - $133,000.00 USD

Pay Offered Dependent On Knowledge, Skills, Andexperience

Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.

What You Drive At DTNA

• Act as the primary interface between the DCNA sales team, coach manufacturing plants, and product development/engineering teams in Europe.
• Support accurate documentation and processing of vehicle specifications, production orders, and related sales order activity.
• Work closely with Sales Managers to align technical vehicle specifications with customer requirements.
• Monitor production timelines, build slots, order changes, and factory inquiries to help ensure timely and accurate vehicle delivery.
• Maintain vehicle order records and documentation in relevant business systems, including SAP and related order files.
• Submit, track, and monitor vehicle compliance documentation to support regulatory, internal, and delivery requirements.
• Submit yearly vehicle certification packages with EPA and CARB and support overall vehicle regulatory compliance for the U.S. market.
• Prepare regular updates and reporting on production orders, sales activity, product updates, and market developments.
• Conduct market research on the North American motorcoach market, including trends, segments, regions, and competitive activity.
• Support U.S. product development by turning market, field staff, and customer feedback into actionable product update recommendations.

Knowledge You Should Bring

• Bachelor’s degree in a related field required and five years of relevant experience in sales support, customer service, logistics, product management, or a related business-to-business environment is required.
• Strong computer skills, including Microsoft Office, SAP, CRM platforms, and related order management tools.
• Strong organizational skills with the ability to manage multiple projects and priorities accurately and efficiently.
• Excellent written and verbal communication skills with professional customer service etiquette.
• High level of accountability, integrity, attention to detail, and follow-through.
• An attached resume is required

Exceptional Candidates Might Have

• Experience in the automotive, commercial vehicle, motorcoach, or capital equipment industry.
• German language skills.
• Technical knowledge or education related to mechanical engineering, commercial vehicles, or similar fields.
• Global manufacturing experience

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s) - Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in‑person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting‑edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre‑employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.