Product Sales Support Admin

usfoods; Alaska; On-site; USD 40,000 - 61,000; Full time

Job summary

US Foods is seeking a Customer Resolution Specialist to support Territory and District Sales by answering product, availability, scheduling, and substitution questions. You will coordinate with DCs, Buyers, and Category Management to resolve issues promptly.

Applicants should have a college degree or distribution/food service supply chain experience, plus strong Excel and Word skills and a high sense of urgency to respond to inquiries.

Qualifications

• College degree or equivalent distribution/food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience in a foodservice distribution environment.
• Proficient in Microsoft Word and Excel; strong written and verbal communication.

Responsibilities

• Act as the central point of contact for internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve customer and internal sales questions in a timely manner via phone, email, or text.
• Develop knowledge of US Foods systems (PRISM, SmartDock, PIM/EPS) to answer inquiries accurately.

Skills

Customer service

Communication

Analytical

Organization

Time management

Education

College degree

Tools

PRISM

SmartDock

PIM/EPS

Microsoft Word

Microsoft Excel

Job description

Join Our Community of Food People!

BASIC PURPOSE

Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
• Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
• Execute sample policy to obtain samples for customers and/or Territory Managers
• Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
• Develop product category knowledge in order to suggest substitute product when necessary.

SUPERVISION

None

QUALIFICATIONS

Education/Training: College degree or equivalent distribution or food service supply chain experience required.

Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.

Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, escape and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude.

Physical Requirements: NA

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $29 - $44

***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***