Product Production Support

Bank of America; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America seeks a Production Support Specialist within Enterprise Independent Testing to maintain live test environments and deliver timely operational insights. You will resolve incidents, monitor health, manage passwords, and perform RCA to prevent repeats.

Required skills include SAS programming, UNIX/Linux, SQL, Python, and experience with batch schedulers like Autosys. This role emphasizes collaboration across teams and adherence to policy and risk controls.

Qualifications

• Bachelor’s degree or higher in finance, economics, CS, statistics, or related fields.
• Experience with SAS programming and interpreting logs.
• Strong UNIX/Linux, batch processing, and SQL experience.

Responsibilities

• Ensure stability and continuous operation of live test production environment.
• Resolve incidents, monitor system health, and perform root cause analysis to prevent repeats.
• Develop models, tools, and scripts to provide timely insights into operational health.

Skills

SAS programming

UNIX/Linux

SQL

Python

Spark

Java

Batch processing

Education

Bachelor’s degree in Finance / Economics / CS / Statistics or related

Tools

Autosys

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Team Overview: Enterprise Independent Testing (EIT) is a sub-line of business within Global Risk Management (GRM). EIT is responsible for developing consistent and coherent analytical tools and tests for effective risk and capital measurement, management, and reporting across Bank of America. EIT partners with the Lines of Business and Enterprise function to ensure the capabilities it builds address both internal and regulatory requirements and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, EIT drives innovation, process improvement, and automation. EIT is transforming the way testing is built and executed through digital transformation, automation, and cutting-edge artificial intelligence and natural language processing technologies. EIT carries a portfolio of 8,000+ tests and has a global footprint of testing professionals across the United States, Europe, Asia, and Latin America, as well as Global Business Services (GBS) associates.

Job Description: Enterprise Independent Testing (EIT) has established itself as the enterprise utility for testing all end-to-end processes on behalf of the Second Line of Defense, Frontline Units (FLUs), and Control Functions (CFs), enabling more efficient and effective testing. Production support specialist ensures the stability and continuous operation of live test production environment. Responsibilities include resolving incidents, monitoring system health, password management, and performing root cause analysis (RCA) to prevent repeat issues. This role is responsible for developing capabilities such as models, analytical tools, and testing scripts that provide timely, actionable insights into the operational health of Bank of America’s processes. Key responsibilities include working with process owners to understand data, process flows, and controls; identifying risks; and designing effective testing and monitoring. Job expectations include creating methodologies to evaluate process and control effectiveness and compliance with laws, rules, and policies.

Responsibilities: Embodies EIT core skills: critical thinking, decisiveness, enterprise mindset, proactivity, project management, risk management, adaptability, collaboration, customer and client focus, effective written and verbal communication, and control rigor and discipline Partners effectively with process and data owners in the FLUs/CFs, risk managers, Global Compliance Operational Risk (GCOR), and various teams within EIT that provide operational, data sourcing, and technology infrastructure support. Methodology outputs are used to drive process improvements and timely detection and reporting of errors Uses methodology outputs, including analytical tools and testing scripts, to drive process improvements and timely detection of errors Communicates effectively to explain the rationale, methodology details, and results to a broad set of audiences, including key senior stakeholders across the Bank, auditors, and regulators Applies experience in process and operational excellence.

Required Education & Experience: Bachelor’s degree or above in fields including, but not limited to, Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration, or equivalent work experience.

Required Skills:Understanding of SAS programming (ability to interpret SAS logs)Strong experience with UNIX/Linux environmentsExperience supporting batch processes (Autosys or similar scheduler)Ability to troubleshoot and debug production issuesSQL experience (preferred)Process Design: Ability to understand how work is executed within an organization, evaluate efficiencies, and identify areas for overall process improvement and growthTest Development: Ability to design and document tests used to measure the effectiveness of the Bank’s processes and controls, as well as adherence to applicable laws, rules, regulations and internal policies and proceduresTest Reporting: Ability to produce testing results, reporting, and data-driven insights for the test inventoryTest Development Life Cycle: Understands the end-to-end test development life cycle, from test request to development, execution, and dissemination of results. Collaborates with cross‑functional teams to meet testing objectivesProgramming Languages: Strong computational programming skills using programming languages or scripts such as Spark, R, C, Java, YAML, and othersPython: Strong programming skills using Python and its packagesSoftware Engineering: Understands the software engineering life cycle and can apply it to daily coding activitiesDatabase Administration: Experience developing and maintaining complex databases and data setsAutomation: Ability to design, deploy, and refine predictive programming algorithms to minimize repetitive tasks and increase capacity by using real-time data to recognize patternsBusiness Acumen and Domain Knowledge: Deep understanding of the product, the underlying business, and associated technical domainsProblem Solving: Approaches challenges creatively and effectively, even under constraintsGrowth Mindset: Continuously explores new technologies, frameworks, and best practices to stay ahead of industry trendsAttention to Detail: Writes clean, maintainable code and proactively identifying and resolving issuesShift: 1st shift (United States of America)Hours Per Week: 40.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, and along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and key component in our success. Our Values Learn about four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency