Product Performance Technician

Western States Equipment Co; Idaho Falls (ID); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Three weeks PTO

Company health premium

Health, dental, vision insurance

Wellness dollars

401k with match and profit sharing

Educational reimbursement

Tool loans

Safety & tooling dollars

Employee assistance program

Paid parental leave

Care leave

Job summary

Western States Equipment Co. seeks a skilled Field Service Technician to diagnose, troubleshoot, and repair heavy equipment at customer sites. You will perform preventive maintenance, inspect engines and powertrains, and install telematics systems while following service manuals to ensure timely work orders.

The role requires strong problem-solving abilities, excellent communication, and the willingness to travel up to 80% with a safety-first mindset. A CDL and DOT compliance are preferred.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of one year of heavy equipment maintenance experience; Caterpillar experience preferred.
• Minimum of one year of Field Service experience preferred.
• Minimum of five years’ experience in heavy equipment diagnosis and repair.
• Valid CDL with a clean driving record and DOT compliance.
• Proficiency in English (speaking, reading, writing).
• Willingness to travel up to 80% and work overtime when necessary.

Responsibilities

• Diagnose, troubleshoot, and repair heavy equipment under supervision.
• Perform preventative maintenance and inspections.
• Install, repair, and activate telematics systems on equipment.
• Utilize service manuals to generate timely, accurate work orders.
• Travel up to 80% to support field service missions.
• Adhere to safety policies and wear required PPE at all times.

Skills

Customer service

Problem solving

Autonomy

Technical documentation

ET/SIS/STW software

Education

High school diploma or GED

Associate degree preferred

Tools

ET

STW

SIS Web

Parts Integration

Microsoft Office

Job description

ABOUT WESTERN STATES EQUIPMENT

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service— but through our people. We are committed to:

• Building our Communities for a Better Tomorrow
• Performance through our values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABILITY, and INNOVATION
• Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU'LL LIKE IT HERE

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and ensuring every employee gets home safely every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company‑paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE'RE LOOKING FOR

THINK‑ACT‑BE SAFE - At Western States, we empower every employee to work and promote a safe environment. This includes maintaining clean/clutter‑free work areas and wearing the required PPE.

Safety

• Actively cares, promotes, manages, and advocates safety at Western States.
• Conducts Job Hazard Analyses before any job‑related tasks.
• Maintains clean and clutter‑free personal work areas.
• Adheres to required PPE as identified in safety policy.

Diagnosis, Troubleshooting, and Repair

• Develops basic troubleshooting skills on various engine and equipment systems under supervision.
• Assists with skill‑level appropriate testing, comparing data to specifications.
• Assists with repairs and diagnosing machine failures per WSECO's time requirement guidelines.
• Performs experience‑level appropriate tasks independently, including inspections and minor troubleshooting, when scheduled for required preventative maintenance service.

Engines and Powertrain

• Independently completes engine preventative maintenance and inspects/repairs external engine components.
• Performs preventative maintenance on powertrain including proper additive use and oil sampling.
• Basic troubleshooting and repair including identifying leaks, replacing seals/hub bearings and races, adjusting clutch brakes, and inspecting axles.
• Basic understanding and assisted replacement of various brake systems.

Electrical, Hydraulics, HVAC, and Cab

• Understands basic electrical components with the ability to test, repair, and replace circuits.
• Performs basic hydraulic system maintenance: fluid and filter replacement, full system cleanout, adjusting relief valve pressures, and pump flows.
• Troubleshoots and services HVAC systems.
• Basic understanding of general mechanical/electrical cab functions pertaining to operator interfaces.

Undercarriage

• Under supervision, performs general tasks for troubleshooting and repair of frame and suspension systems.
• Identifies undercarriage components and performs track sag measurements.

Telematics Installations and Repairs

• Installs, repairs, and activates telematics systems on equipment.

Continued Development

• Participates in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan (TCDP).
• Utilizes service manuals (STW, SIS, parts books) to address technical issues and perform all required tasks.
• Develops familiarity with parts reusability guidelines.
• Writes and reads complete, factual service reports using STW for timely work order closing.
• Addresses all inquiries promptly and professionally to meet or exceed internal/external client expectations.
• Performs other duties as assigned while developing a mindset for technician productivity.

SKILLS, KNOWLEDGE, AND ABILITIES

• Exceptional customer service and advanced communication skills.
• Proficiency in Microsoft Office and similar systems.
• Ability to work autonomously under pressure with excellent problem‑solving skills.
• Specialized knowledge in electrical, hydraulic, A/C, powertrain, and telematics systems.
• Strong capability in comprehending and applying technical documentation.
• Proficiency with software programs (ET, STW, Parts Integration, SIS Web).
• Effective relationship‑building and maintenance skills.
• Willingness to travel extensively (up to 80%) and work overtime as necessary.

EDUCATION AND EXPERIENCE

• High school diploma or GED required; Associate degree from an accredited vocational school preferred.
• Minimum of one year of heavy equipment maintenance experience required; Caterpillar experience preferred.
• Minimum of one year of Field Service experience preferred.
• Minimum of five years’ experience in heavy equipment diagnosis and repair.
• Valid CDL with a clean driving record and DOT compliance.
• Proficiency in English (speaking, reading, comprehension, writing).

PHYSICAL CHARACTERISTICS

• Ability to stand for long periods, walk, sit, repeatedly climb stairs, reach, bend, stoop, push, pull, lean, and twist.
• Ability to generate 97 ft./lbs. of force by pushing and pulling.
• Ability to repeatedly lift up to 60 lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to carry up to 20 lbs while repeatedly ascending/descending ten 8" stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.
• Must meet all safety requirements for applicable safety policies.

Disclaimer: The above statements describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

This role is designated as safety-sensitive.

Legal Notice

Equal Opportunity Employer. Protected Veterans. Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.