Product Owner with Digital Estate Experience

Cbase Inc; Whippany (NJ); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Cbase Inc. is seeking a Senior Product Owner for the Digital Estate focused on Fraud and Merchant Disputes. The role requires 8+ years in product management or agile delivery within fintech/payments, with deep fraud lifecycle knowledge.

You will define roadmaps, lead stakeholder collaboration, and orchestrate cross-system integrations. The position is hybrid, requiring presence at Whippany NJ or Wilmington, DE for at least 3 days.

Qualifications

• 8+ years in product management or agile delivery, preferably in fintech/payments/banking.
• Deep knowledge of card networks, fraud lifecycle, and dispute workflows.
• Experience with case management systems and data analytics tooling; AI/ML deployment a plus.

Responsibilities

• Define the roadmap for dispute management, case routing, and fraud detection tools.
• Research and integrate third-party fraud prevention tech and identity verification vendors.
• Stay updated on card network regulations, reason codes, and compliance requirements.
• Write epics, features, and user stories with clear acceptance criteria for engineering teams.
• Prioritize the product backlog based on business value, fraud risk trends, and bottlenecks.
• Manage integrations with core banking systems, CRM platforms, and payment gateways.

Skills

Product Owner Experience

Agile Delivery

Fintech / Payments Domain

Data Analytics Tools

Tools

Salesforce

Pega

Python

SQL

TensorFlow

Job description

Product Owner to fulfill one PO role as follows:

Senior Product Owner for our Digital Estate (focused on Fraud and Merchant Disputes):

• Product Owner Experience
• Fraud process experience (i.e. Merchant Disputes, Fraud Cases)

He/she needs to work in hybrid model, at least 3 days from Whippany NJ/Wilmington, DE office.

Job Description:

• 8+ years of relevant experience

Key Responsibilities

• Define the roadmap for dispute management, case routing, and fraud detection tools.
• Research and integrate third-party fraud prevention technologies and identity verification vendors.
• Stay updated on card network regulations, reason codes, and compliance requirements.
• Write epics, features, and user stories with clear acceptance criteria for engineering teams.
• Prioritize the product backlog based on business value, fraud risk trends, and operational bottlenecks.
• Manage integrations with core banking systems, CRM platforms, and payment gateways.

Agile Delivery

• Lead sprint planning, backlog refinement, and daily standups with software developers.
• Clarify functional requirements and remove technical or operational roadblocks.
• Participate in User Acceptance Testing (UAT) to validate new fraud rules and dispute workflows before release.

Stakeholder & Operations Collaboration

• Partner with risk analysts, card operations, compliance, and customer support teams.
• Translate manual operational workflows into scalable, automated product features.

Required Skills and Qualifications

• Experience: 8+ years in product management or agile delivery, specifically within fintech, payments, or banking.
• Domain Knowledge: Knowledge of credit card systems, fraud detection mechanisms, or personalized customer marketing. Deep understanding of the chargeback lifecycle, merchant acquirer/issuer rules, fraud typologies (e.g., friendly fraud, account takeover), and payment network guidelines.
• Technical Skills: Experience with case management systems, workflow engines (e.g., Salesforce, Pega), and data analytics tools. Experience deploying generative AI or automated decisioning tools is increasingly preferred. Familiarity with Python, SQL, and data visualization tools, along with an understanding of AI/ML frameworks (e.g., TensorFlow, LangChain
• Certifications: Certified Scrum Product Owner (CSPO) or similar agile credentials are a plus.